Bug Report/Support

[SirPennywise]

Re: Bug Report/Support

happened for me about a week ago and I did get to keep it

[popcorn06]

Re: Bug Report/Support

hi everybody
i m playing this game since one month and a half and last week i had my catalog all reset. I tried to send feedback to 2k and CatDaddy but all my emails got no answers. I would like to know if there s a way to recover or i have to start again collection ?
thanks for your help and glad to join this game discussion

[NWGameDad]

Re: Bug Report/Support

hi everybody
i m playing this game since one month and a half and last week i had my catalog all reset. I tried to send feedback to 2k and CatDaddy but all my emails got no answers. I would like to know if there s a way to recover or i have to start again collection ?
thanks for your help and glad to join this game discussion

Go back a few pages and I address this. Basically, if you sent in mail tvia the Send Feedback button about the lost catalog bug, we will get you fixed up. We're building a tool that will allow us to fix it faster than what we were doing before, but the tool is not quite done yet. The next update has a permanent fix to the problem.

[popcorn06]

Re: Bug Report/Support

Thanks for your help and i m glad to know that you can fix this
I sent mail with feedback button so i just have to wait for new release !

[GeorgeHillPaulGeorge]

Re: Bug Report/Support

i have been charged 3 times with a large credit pack!!!!

[NWGameDad]

Re: Bug Report/Support

i have been charged 3 times with a large credit pack!!!!

Contact your App Store provider. We can help you with things like not receiving credits you paid for, but your App Store handles overcharges.

[GeorgeHillPaulGeorge]

Re: Bug Report/Support

i only recieved 2500 creditss tho and if i was charged 3 times i should get 7500 right?

[jigz87]

Re: Bug Report/Support

i only recieved 2500 creditss tho and if i was charged 3 times i should get 7500 right?

Hit up iTunes or whoever you are with. I got charged 3 times for a credit pack and got refunded.

[jeb222]

Re: Bug Report/Support

<hr style="color:#393939" size="1"> Grinded out a season. Everyone averaged 2300~ in each category.

Except for one. Who had 5000+ in every category.


Played around 4000 games, only drafted 1 epic, spent about $10 total. Decided to delete the app altogether. That's just not right.

[kepan76]

Re: Bug Report/Support

Me too I have lost my cards in my catalog for the second time in two weeks...
It's very boring
I sent an email to the support but no answer back and no support, and so no catalog card back

[Vaimberg]

Re: Bug Report/Support

Hey, my catalog has been reseted for thes econd time in two weeks too!!!! And this time an epic card vanished as well along with it!!!

[Monarch 420]

Re: Bug Report/Support

My catalog was reset for the 3rd time. This is so ridiculous. I think i'm going to rid of all the epics i have and never going to use (its like 50-55), since i'm keeping them only to complete the catalog... and guess what - they are never giving that back. Unreal

[Benitezj10]

Re: Bug Report/Support

How long does it take to get a reply for CD? Geez this is ridiculous


Benitez

[NWGameDad]

Re: Bug Report/Support

My catalog was reset for the 3rd time. This is so ridiculous. I think i'm going to rid of all the epics i have and never going to use (its like 50-55), since i'm keeping them only to complete the catalog... and guess what - they are never giving that back. Unreal

Monarch (and others having problems with the catalog) - Sorry for all the catalog resets. We tracked it down to a bug involving switching sides of the app very quickly. In going from MyGame to MyTeamMobile and vice versa the login doesn't complete, doesn't see any Catalog data and "helpfully" starts you with a new Catalog. As I stated a few pages back, we have been correcting people's Catalogs when they send mail via Send Feedback, but until the next Update it is possible to encounter this bug again. We have the bug fixed in the next Update which will permanently remove this problem.

[NWGameDad]

Re: Bug Report/Support

How long does it take to get a reply for CD? Geez this is ridiculous


Benitez

We read and respond to every Feedback mail we get. We do prioritize them though based on the severity of the issue, and the difficulty of resolving whatever the problem is. We do not work on weekends and mails sent on the weekend do take longer to respond too. To help us get through the issues faster, be sure to type a clear description of your problem. If it involves anything to do with lost Credits, please include your receipts from Apple, Google, or Amazon as that will speed up resolution significantly (we don't have to go back and forth with you to acquire these things).