Bug Report/Support

[apos1914]

Re: Bug Report/Support

Hello,

I would like to replace my Iphone by an Android... So, I’m wondering if it is possible to migrate an account ? And how to do that?

Please accept my apologizes if a post already, but I did not find it.

Can't your login via Facebook?

[Weryn]

Re: Bug Report/Support

I use a xbox login and apple login, maybe it could be ennough?

[apos1914]

Re: Bug Report/Support

I use a xbox login and apple login, maybe it could be ennough?

XBox login is enough.

[JoacoRTS]

Re: Bug Report/Support

Hi

I have an iPhone 5S 32g and yesterday (12/28) I downloaded the app for the first time. Everything seemed to be good (it downloaded something inside the app, I don't know what it is but it reached 100%) and when I wanted to log in using my PSN account, the screen turned blue with a message saying: "Loggin into your PSN account" but it remains like that and it never logs in.

[NWGameDad]

Re: Bug Report/Support

Hi

I have an iPhone 5S 32g and yesterday (12/28) I downloaded the app for the first time. Everything seemed to be good (it downloaded something inside the app, I don't know what it is but it reached 100%) and when I wanted to log in using my PSN account, the screen turned blue with a message saying: "Loggin into your PSN account" but it remains like that and it never logs in.

At the title screen, open Options (the little gear) then tap Logout. Then try to log back in. PSN had a problem logging in on their website and it failed to pass the info back to the app. Do not manually switch from the website to the app, it should automatically do that switch (which means the info passed successfully). The problem may have been related to PSN's troubles with the hackers during Christmas. Their network was down for 3 days from Christmas on.

[apos1914]

Re: Bug Report/Support

.

Hello, i wanted to ask about something really really weird and since you are here, there isnt anyone better suited to give an answer.

How can my (properly) trained Pro Leg Hardaway's OFF+PM (highest stats of this card) lose against another Pro Leg Hardaway's DEF+PM, while in the previous quarter my +40 OFF TEAM card was played???

(I am not complaining because i lost. I did win the game, but I find this extremely annoying and it ruins the game for me. Thanks in advance for any answer).

[AntSinatra]

Re: Bug Report/Support

Pick & win won't let me choose the winners for some games today (rockets, Spurs, cavs, thunder already say IN PROGRESS)

[Erikj8]

Re: Bug Report/Support

Can't see most player cards, just shows the gray shadow with the downloading arrow. I've closed the app many times and let it update (little arrow in the bottom left corner) but still can't see all the cards. Any way to fix this?

[shadow2201]

Re: Bug Report/Support

Bug:

When I am in season, I am having issues with the game not showing the right game or time until game. So basically last night at 8:00 pm I opened the app, and it said "27:54 until next game", showed my matchup with a player named "will", then at 8:15 I opened the app again and it said "28:13 until next game", still showing my game against "will". When I checked the schedule I wasn't playing him back to back or anything. I have to log in and log out everytime I open the app or else I won't know what game I'm in or be able to energize my players right as it sticks on one game.

[Kazeyonoma]

Re: Bug Report/Support

Bug:

When I am in season, I am having issues with the game not showing the right game or time until game. So basically last night at 8:00 pm I opened the app, and it said "27:54 until next game", showed my matchup with a player named "will", then at 8:15 I opened the app again and it said "28:13 until next game", still showing my game against "will". When I checked the schedule I wasn't playing him back to back or anything. I have to log in and log out everytime I open the app or else I won't know what game I'm in or be able to energize my players right as it sticks on one game.

I've noticed since the last update, the game is able to keep itself 'alive' even when you exit out of the game by pressing home. if this occurs, and you don't go all the way back out to the actual login screen to force a new login it doesn't update the latest timestamp and therefore continues based on your last usage of the app.

So the app thinks it's 10:50am, when you closed the app last, when you open it again, it still thinks it's 10:50am, and therefore shows the game you'd be playing at that point. but if you press back until you get to the starter screen (the one with Anthony Davis/etc and you tap to initiate login) you'll see everything gets updated. So the safest bet is just to make sure you always back all the way out if you're quitting the app and not just pressing home/minimizing the game.

[shadow2201]

Re: Bug Report/Support

I've noticed since the last update, the game is able to keep itself 'alive' even when you exit out of the game by pressing home. if this occurs, and you don't go all the way back out to the actual login screen to force a new login it doesn't update the latest timestamp and therefore continues based on your last usage of the app.

So the app thinks it's 10:50am, when you closed the app last, when you open it again, it still thinks it's 10:50am, and therefore shows the game you'd be playing at that point. but if you press back until you get to the starter screen (the one with Anthony Davis/etc and you tap to initiate login) you'll see everything gets updated. So the safest bet is just to make sure you always back all the way out if you're quitting the app and not just pressing home/minimizing the game.

Thanks! I really appreciate that quick answer!

[tyecopeland]

Re: Bug Report/Support

Still haven't heard anything about the coach bug where it shows different amounts. When I first login it will show a certain amount (for instance it shows 1 offense coach available but after playing a few qg it will show 5 offensive coach cards in season. When I drafted another it told me I was at my limit but when I went to go use them it went from showing 5 to showing none left after I activated one. Now it shows 4 but won't let me activate any.)

[d3_sik]

Re: Bug Report/Support

Hey guys, i'm new here and i'm having problems with starting the game.
When i try to login "WAITING FOR NETWORK" appears about 3 minutes on screen and then i get the message "NETWORK MAINTENANCE, PLEASE TRY AGAIN LATER" !
Anyone here with the same problem?

[theman824]

Re: Bug Report/Support

Hello, i wanted to ask about something really really weird and since you are here, there isnt anyone better suited to give an answer.

How can my (properly) trained Pro Leg Hardaway's OFF+PM (highest stats of this card) lose against another Pro Leg Hardaway's DEF+PM, while in the previous quarter my +40 OFF TEAM card was played???

(I am not complaining because i lost. I did win the game, but I find this extremely annoying and it ruins the game for me. Thanks in advance for any answer).

I actually was scratching my head about the same thing.

i began to suspect that sometimes (maybe always) the pictures shown on this screen do not match the cards that were actually "played". i saw examples were a pro legendary lebron was beat by a single epic (not pro) card and stuff like that. even if that pro leg card is trained not well trained and not well energized it should win in just about all combinations possible.

i found many such examples so i think something is wrong with this screen. at least for bot opponents, the pictures shown might not always match the card that was actually "played".

to me this seems clear when you look at a lot of these in a season. it actually bothers me not too much, it's just a little misleading.

[gabeybaby]

Re: Bug Report/Support

My game loads up to the login screen, but when it starts to load up,during logging in, my screen turns black and the game shuts completly down, kicking me to my background on iOS. This is bad, seeing it is an RC, I want to secure my position, perhaps go up. I am very close to the legendary support. Thank you.