Bug Report/Support

Collapse

Recommended Videos

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • ajw1
    Rookie
    • Jul 2015
    • 16

    #1126
    Re: Bug Report/Support

    That's all good until you remember that we'll end up having lost almost 3 weeks of going for loyalty points at a time when they're basically being given out like candy during events.

    Comment

    • alberttmc
      Rookie
      • Jul 2015
      • 92

      #1127
      Re: Bug Report/Support

      Originally posted by NWGameDad
      The data on the account is safe. Although you can't login from the client, we still have all the data of the accounts stored on our servers. You'll get your Loyalty Rewards on the 8th based on what is in the account.


      We're still working with Sony to figure out what changed and how to fix it. I know this is taking a bit, but it's an undocumented change we think in the SDK that we're dealing with and we're just trying to get the right info from Sony to make a fix.
      so the data you will have from my account will be the one stored before PSN crashed?? I can still play login in with facebook and I'm trying really hard to get to second stage (and I will after this last RC). so what are you telling me? that you will have the data actualized on 8th, or just the old data (the one i got before i loged out PSN)

      If it's the last option, there is nothing to do? I will miss the loyalty rewards from stage 2?

      Thank you again for your time.

      Comment

      • NWGameDad
        Cat Daddy Games
        • Dec 2013
        • 1239

        #1128
        Re: Bug Report/Support

        Originally posted by alberttmc
        so the data you will have from my account will be the one stored before PSN crashed?? I can still play login in with facebook and I'm trying really hard to get to second stage (and I will after this last RC). so what are you telling me? that you will have the data actualized on 8th, or just the old data (the one i got before i loged out PSN)

        If it's the last option, there is nothing to do? I will miss the loyalty rewards from stage 2?

        Thank you again for your time.
        I understand your question now. If you are logging in with multiple logins (Facebook, Game Center, PSN, etc.) then you are still making progress on your game account if you are logged in with any of them. The inability to login with PSN doesn't hurt you at all. Game account progress is not dependent on your login if those logins were already all tied together (which they are simply by logging into them at the same time just once).

        If your *only* login was PSN then obviously your deck isn't progressing while you can't login, but the data is secure from the point where you last successfully logged in.
        NWGameDad
        Senior Producer
        Cat Daddy Games

        Comment

        • alberttmc
          Rookie
          • Jul 2015
          • 92

          #1129
          Re: Bug Report/Support

          Originally posted by NWGameDad
          I understand your question now. If you are logging in with multiple logins (Facebook, Game Center, PSN, etc.) then you are still making progress on your game account if you are logged in with any of them. The inability to login with PSN doesn't hurt you at all. Game account progress is not dependent on your login if those logins were already all tied together (which they are simply by logging into them at the same time just once).

          If your *only* login was PSN then obviously your deck isn't progressing while you can't login, but the data is secure from the point where you last successfully logged in.
          Ok, i understand! but how can I be 100% sure that my logins are tied together (the PSN with the facebook which with i'm playing these last days)? it's as simple as if i am playing with my own cards (while connected with facebook) the 2 logins are tied?

          sorry for asking so much, but as you can understand, it's important for me to be sure and safe.

          Comment

          • NWGameDad
            Cat Daddy Games
            • Dec 2013
            • 1239

            #1130
            Re: Bug Report/Support

            Originally posted by alberttmc
            Ok, i understand! but how can I be 100% sure that my logins are tied together (the PSN with the facebook which with i'm playing these last days)? it's as simple as if i am playing with my own cards (while connected with facebook) the 2 logins are tied?

            sorry for asking so much, but as you can understand, it's important for me to be sure and safe.
            If you're logged in with just Facebook right now, because PSN isn't allowing you to login, and you still have the same deck then you know the logins are tied together already.

            You could test this if the PSN login was working by going to Options then Logging Out. Then logging back in with only one login and logging out again, and finally logging in with the other login. When you did that if you deck was identical each time then the two logins were tied to the same account.
            NWGameDad
            Senior Producer
            Cat Daddy Games

            Comment

            • alberttmc
              Rookie
              • Jul 2015
              • 92

              #1131
              Re: Bug Report/Support

              Originally posted by NWGameDad
              If you're logged in with just Facebook right now, because PSN isn't allowing you to login, and you still have the same deck then you know the logins are tied together already.

              You could test this if the PSN login was working by going to Options then Logging Out. Then logging back in with only one login and logging out again, and finally logging in with the other login. When you did that if you deck was identical each time then the two logins were tied to the same account.
              yes im logged with facebook and I have the same deck as always so i'm safe!!

              thank you very much for asnwering my doubts!

              Comment

              • Amigo Croata
                Just started!
                • Aug 2015
                • 3

                #1132
                Re: Bug Report/Support

                Please an answer for those who are unsafe, for example:

                I have 5 options for signing in MYNBA2K15 app:
                1. PSN - main e-mail address, one deck (PLAYOFF) with player account named as in my career mode MyNba2K15, cca 10000 games in app
                2. XBOX - dont have
                3. STEAM - dont have
                4. FACEBOOK - second e-mail address, almost never using Facebook, second deck (RARE) opened after the problem cca 50 games/app
                5. GOOGLE+ - third e-mail address, rarely used, third deck (RARE) opened after the problem, cca 100 games/app

                As You can see, I was only playing via PSN and my main account is broken for almost two weeks. Just cant play with my cards because of the broken link.
                Everything else with PSN is fine so...
                Reporting that problem on main addresses on forums but nothing helps...

                Waiting...Loading...

                Thx

                Comment

                • circlefong
                  Rookie
                  • Apr 2015
                  • 27

                  #1133
                  Re: Bug Report/Support

                  Originally posted by NWGameDad
                  I understand your question now. If you are logging in with multiple logins (Facebook, Game Center, PSN, etc.) then you are still making progress on your game account if you are logged in with any of them. The inability to login with PSN doesn't hurt you at all. Game account progress is not dependent on your login if those logins were already all tied together (which they are simply by logging into them at the same time just once).

                  If your *only* login was PSN then obviously your deck isn't progressing while you can't login, but the data is secure from the point where you last successfully logged in.
                  It is working now. Thanks CatDaddy.

                  Comment

                  • NWGameDad
                    Cat Daddy Games
                    • Dec 2013
                    • 1239

                    #1134
                    Re: Bug Report/Support

                    We have been working with Sony to get the Android login problem fixed. It looks like they fixed the problem today, our engineers haven't confirmed yet just because it is a holiday, but it looks like it is working again. If you can't login with PSN on Android still, please let us know here.
                    NWGameDad
                    Senior Producer
                    Cat Daddy Games

                    Comment

                    • toddmort
                      Rookie
                      • Aug 2015
                      • 24

                      #1135
                      Re: Bug Report/Support

                      I am getting the same error everyone else seems to be having but mine is with my xbox account. i was able to login and pay when I originally downloaded the app, but now randomly every time I go to login it says my login failed...

                      Comment

                      • toddmort
                        Rookie
                        • Aug 2015
                        • 24

                        #1136
                        Re: Bug Report/Support

                        And I am logging in on an iPhone with the latest iOS software, if that makes any difference.

                        Comment

                        • Rockie_Fresh88
                          Lockdown Defender
                          • Oct 2011
                          • 9621

                          #1137
                          Re: Bug Report/Support

                          Also can't login via PSN using IOS 9
                          #1 Laker fan
                          First Team Defense !!!

                          Comment

                          • NWGameDad
                            Cat Daddy Games
                            • Dec 2013
                            • 1239

                            #1138
                            Re: Bug Report/Support

                            Originally posted by toddmort
                            I am getting the same error everyone else seems to be having but mine is with my xbox account. i was able to login and pay when I originally downloaded the app, but now randomly every time I go to login it says my login failed...


                            Xbox Live was having an issue. Microsoft must have got the service back up. It wasn't something we control at all, and apparently hit the XBL service across all games.
                            NWGameDad
                            Senior Producer
                            Cat Daddy Games

                            Comment

                            • toddmort
                              Rookie
                              • Aug 2015
                              • 24

                              #1139
                              Re: Bug Report/Support

                              Just read that somewhere else! I was at work so didn't realize live was down, only had my phone. Thanks for the response!

                              Comment

                              • shadow2201
                                Rookie
                                • Mar 2013
                                • 446

                                #1140
                                Re: Bug Report/Support

                                I have to log in to my XBox Live account every single time I enter the game. It usually let's me log in, with the occassional hiccup, but I have to log in every single time I enter the game.

                                Comment

                                Working...