Bug Report/Support

[Icedice]

Re: Bug Report/Support

So I've been playing mynba2k for two years, A LOT, wasting my time.
Now all of a sudden I couldnt log in anymore. Account blocked. Also the 10-200 Error shown.
contacted the support, got a quick response.
They claim I've violated the rules aka cheated. Which is absolutely not the case. I've just played a lot and they simply block my account. wow. what a

horrible way to treat people that invest so much time in this simple game.
Probably nothing I can do about it.

has anyone else experienced this?

[tapionshiruma]

Re: Bug Report/Support

So I've been playing mynba2k for two years, A LOT, wasting my time.
Now all of a sudden I couldnt log in anymore. Account blocked. Also the 10-200 Error shown.
contacted the support, got a quick response.
They claim I've violated the rules aka cheated. Which is absolutely not the case. I've just played a lot and they simply block my account. wow. what a

horrible way to treat people that invest so much time in this simple game.
Probably nothing I can do about it.

has anyone else experienced this?

MEE TOOOO!!

I play to the MyNBA2K 14,15 & 16 but now my account is blocked for the same error.

I don`t use any trick but the support don`t read any email.
I delete the game 2 week ago

[muc.zephyr]

Re: Bug Report/Support

RTTC cards aren't counting as new cards to catalog for me (I've got the small goal and it didn't move after getting Ben Gordon).

Same here...

[crv0621]

Re: Bug Report/Support

Same here. My account got locked with 10-200 error. I admit I really like playing the game and spent a lot of time during RC and season, getting banned and not getting response from support is totally wrong. @catdaddy you need to take action on this.

[BiS]

Re: Bug Report/Support

I've checked the goals and the only one that crashed the game for italian users is "position matters".
so if the app crash when opening goal buttons
close the game, switch to english language and complete "position matters" goal (it usually takes few minutes if you are in a competition) and then switch back to italian

good luck everybody in RTTC

[Icedice]

Re: Bug Report/Support

@crv0621
this is what a developer answered in a different thread.

We do not ban accounts lightly. We certainly do not guess as to which accounts to ban. We will ban accounts that have broken the EULA/TOS. Typical causes are players attempting to cheat by botting/scripting (I.e. The game is played without you tapping on it), speed hacking (attempting to accelerate the game play animations to play faster than is normally possible), or attempting to use app crackers and try to alter the game experience or acquire free currency. We prevent these things from happening in most cases and can detect when you try them. If you don't want to get banned then don't even try to cheat or your account will be in jeopardy. It is simple, don't try to cheat and you will not be banned.

We will not tell the specific details of how we detect accounts that are cheating since hackers will simply use that in an attempt to get around our tech. This does cause the problem of not being able to give out specifics, but we must do it in order to protect the integrity of the play experience for those that are not cheating.

so they just accuse people of cheating because they play fast without paying real dollars (like me)
I wouldnt even know how to bot, speedup, hack or anything. they probably have a protocol where they see that someone plays a lot, then ban him just like that. dont have any other explanation because i havent cheated and they wont tell you one.

that's a problem, fellow players

[CHIEF KEETH]

Re: Bug Report/Support

I'm getting zero picks after I win games, anyone else have this problem/know how to fix it?

[CAMeagle]

Re: Bug Report/Support

I'm getting zero picks after I win games, anyone else have this problem/know how to fix it?

When this happened to me before, it was due to me having too many cards queued in "Auctions Outcome" tab. Weird bug, but it is what it is. Hope this helps!

[Akira1708]

Re: Bug Report/Support

I have also just had the same problem as you this morning after 15 minutes of party. Error 10-200. I does not really understand why, I sent a ticket, I hope to have an answer. I am not a hacker. My only fault is can be to play too long?

Forgive my basic English, I am French

[joopear]

Re: Bug Report/Support

lol I just got banned after playing RC for an hour straight. Not sure what the reasoning for it could be. I guess I just played too quickly? ...

[Dave Pearson]

Re: Bug Report/Support

My game is crashing now.. was just playing earlier today. Running the newest iOS on a 6 plus. Tried rebooting my phone already. The game will crash 100% of the time when attempting to login. Super frustrating during RC.

[Pete1210]

Re: Bug Report/Support

Can't start app anymore on Amazon Fire. It says it needs an update, but there is no update on the app store. uninstalling and reinstalling did not help.

[Marino]

Re: Bug Report/Support

Game crashes for me now every time when I try to play it as well. I am on an iPhone 5s.

[Dave Pearson]

Re: Bug Report/Support

Game crashes for me now every time when I try to play it as well. I am on an iPhone 5s.

Really glad it's not just me. Feel terrible for my team.. we were absolutely grinding too.

Tried uninstalling and reinstalling.. no dice. Definitely a CD issue.

[LCS]

Re: Bug Report/Support

I can't access my google account, which is the one i use. But I can get on using a facebook account i made when my google account stopped working. Whenever I open the app it says there's an error and closes the app.

Why??