You know what really grinds my gears?

[Fresh Tendrils]

Re: You know what really grinds my gears?

When you wake up and see your locality making national news for some truly pathetic reasons.

[youvalss]

Re: You know what really grinds my gears?

When your credit card is being upgraded/changed because they no longer have this one. So they force this change on you. That's fine, but why do they change the card number? So annoying.

[TheShizNo1]

Re: You know what really grinds my gears?

You had 30 ****ing minutes until your train was about to leave and you got fast food which should take, at most, five minutes to order and drive through and leave.

This isn't on your time management at all.

keyword. There's should and then there's reality.

[Speedy]

Re: You know what really grinds my gears?

LaVar Ball and the constant media coverage on the sports sites I visit.

[TheMatrix31]

Re: You know what really grinds my gears?

keyword. There's should and then there's reality.

I mean sure, but even if it took double that, that's still quite a bit of time for a buffer.

[WaitTilNextYear]

Re: You know what really grinds my gears?

LaVar Ball and the constant media coverage on the sports sites I visit.

I guess it's nothing new for someone to get 15 min of fame extended simply by being extra bombastic, but LaVar Ball feels extra annoying for some reason.

[Blzer]

Re: You know what really grinds my gears?

I mean sure, but even if it took double that, that's still quite a bit of time for a buffer.

Agreed.

Anyway, I sent corporation an e-mail. Their response:

Thank you very much for reaching out to me about your visit to our San Bruno restaurant.

We always do our best to provide a delicious meal, great service, and a clean, safe environment. Please know that I will immediately share your experience with the right management and request follow-up for you.

Again, I really do appreciate your feedback, helping us learn where we need to improve and giving us the chance to resolve any problems. If you have any other questions or concerns, please Reply to this email or call us at 877-799-7827.


Sincerely,
Jacob Rockymore
Carl's Jr. & Hardees Guest Relations

Another gear-grinder... impersonal responses to customers.

Nevertheless, I hope this gets passed up the line. I am not upset at the employees or not getting my food (ended up eating at the park). I am simply upset over the situation and the lack of remedies presented to us during it.

[TheShizNo1]

Re: You know what really grinds my gears?

So what are you looking to get accomplished?

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[kehlis]

Re: You know what really grinds my gears?

Agreed.

Anyway, I sent corporation an e-mail. Their response:



Another gear-grinder... impersonal responses to customers.

Nevertheless, I hope this gets passed up the line. I am not upset at the employees or not getting my food (ended up eating at the park). I am simply upset over the situation and the lack of remedies presented to us during it.

Wait, what did you expect? I think any response this early is pretty good. We're not talking about a local mom and pop shot here.

You have to understand that as a large company they receive hundreds of complaints via email a day and in no way shape or form can they realistically investigate each and every one of them in the time frame that you already got a response.

Most of the complaints they get will be nonsense so you'll have to forgive them for not knowing which ones to take seriously and which ones not to.

Would you rather hear nothing from them while they look into it or get any form of a generated email to at least let you know it's on their radar?

[Blzer]

Re: You know what really grinds my gears?

So what are you looking to get accomplished?

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It reads more like a read receipt to me, like after I post on this site and sometimes I get that message that tells me I'll be redirected.

Wait, what did you expect? I think any response this early is pretty good. We're not talking about a local mom and pop shot here.

You have to understand that as a large company they receive hundreds of complaints via email a day and in no way shape or form can they realistically investigate each and every one of them in the time frame that you already got a response.

Most of the complaints they get will be nonsense so you'll have to forgive them for not knowing which ones to take seriously and which ones not to.

Would you rather hear nothing from them while they look into it or get any form of a generated email to at least let you know it's on their radar?

No, I know more action will be taken as a result of this. I didn't mean this instance specifically (as I said, the message will be passed along). I mean there have been times that I have been rejected for colleges, jobs, etc. and I'm not a fan of the impersonal "We regret to inform you" thing. I'm not saying they should do handwritten letters for everybody, I'm just saying I wish there was something more along the way that made me feel important in the matter. Not that I deserve to, but rather it's more satisfying to the customer.

I literally have students who are surprised at how much I know about them, that they tell me they have teachers who never bother to learn their names, much less their last names, passions, strengths/weaknesses, etc. It's a crapshoot out there.

I'm not "expecting" anything, not even a resolution. I'm glad my word got to them, I really do. I was just spurring off that to the "impersonal" thing in general. It just reminded me of that.

For the record, I have sent messages to Kellogs, Annie's, and Southwest during 2017 all regarding peanut concerns. I have gotten direct, personal messages in response. Maybe it was after the first "read receipt" e-mail, but they have responded. I didn't say these guys won't, I'm just saying how the first e-mail read is all.

[dsallupinyaarea]

Re: You know what really grinds my gears?

It reads more like a read receipt to me, like after I post on this site and sometimes I get that message that tells me I'll be redirected.



No, I know more action will be taken as a result of this. I didn't mean this instance specifically (as I said, the message will be passed along). I mean there have been times that I have been rejected for colleges, jobs, etc. and I'm not a fan of the impersonal "We regret to inform you" thing. I'm not saying they should do handwritten letters for everybody, I'm just saying I wish there was something more along the way that made me feel important in the matter. Not that I deserve to, but rather it's more satisfying to the customer.

I literally have students who are surprised at how much I know about them, that they tell me they have teachers who never bother to learn their names, much less their last names, passions, strengths/weaknesses, etc. It's a crapshoot out there.

I'm not "expecting" anything, not even a resolution. I'm glad my word got to them, I really do. I was just spurring off that to the "impersonal" thing in general. It just reminded me of that.

For the record, I have sent messages to Kellogs, Annie's, and Southwest during 2017 all regarding peanut concerns. I have gotten direct, personal messages in response. Maybe it was after the first "read receipt" e-mail, but they have responded. I didn't say these guys won't, I'm just saying how the first e-mail read is all.

Am I missing something? Are you emailing corporate because you missed your train? Was there something actually wrong with your order?

[Blzer]

Re: You know what really grinds my gears?

Am I missing something? Are you emailing corporate because you missed your train? Was there something actually wrong with your order?

I didn't mention the train incident at all. I tried calling the restaurant's manager, and she wasn't there. I didn't want her to lay-off employees or anything. I just want their staff (and all others) to be educated on the matter. The situation was mishandled, plain and simple. I don't hope they send me a voucher or something as an apology.

I should have mentioned the three issues I had regarding peanuts (the Annie's one was a precaution). I went on a flight that served peanuts after having informed the airline 24 hours beforehand of my allergy and received a peanut allergy slip that I handed to the flight attendants when pre-boarding. I also had an allergic reaction to a Kellogg's product with no labels of possible peanut/almond cross-contamination.

I shouldn't have to mention that I have a deadly peanut allergy, much like I shouldn't mention that I was late for a train. It's the principle of serving the customer. I'm not being irate here or out of line. I also didn't message them with extreme discontent. I notified them of the matter, recommended some workarounds, and am just hoping there is some follow-up. That's all. Their e-mail back to me was fine, provided that action is taken. All I said was that I don't like impersonal responses to things.

I'm not the first person on here to say that, either. In fact, most here probably feel the same way. It's no secret why we like having developers around on the boards (SDS crew, Beluba, DrJones, FatPitcher, asb_man, the list goes on). Direct, personalized feedback is a welcomed nuance for every company and organization to its respondees. Makes us seem valued.

[kehlis]

Re: You know what really grinds my gears?

I didn't mention the train incident at all. I tried calling the restaurant's manager, and she wasn't there. I didn't want her to lay-off employees or anything. I just want their staff (and all others) to be educated on the matter. The situation was mishandled, plain and simple. I don't hope they send me a voucher or something as an apology.

Curious as to how you know it was midhandled?

What was the reason they were short staffed that night? I'm assuming you don't know the answer since you only received a form reply.

[TheMatrix31]

Re: You know what really grinds my gears?

I'd say messaging corporate is more about letting them know how terribly that individual location is apparently managed than about him getting a wrong order or getting anything "out" of it.

It took 25 minutes to get his food at a fast food restaurant, especially in a drive-thru. I don't care if you're "short staffed." It's not In-N-Out, the volume simply isn't there at a Carl's Jr for anyone's order to take anywhere near 25 minutes regardless of their supposed circumstance.

[Jr.]

Re: You know what really grinds my gears?

I'd say messaging corporate is more about letting them know how terribly that individual location is apparently managed than about him getting a wrong order or getting anything "out" of it.

It took 25 minutes to get his food at a fast food restaurant, especially in a drive-thru. I don't care if you're "short staffed." It's not In-N-Out, the volume simply isn't there at a Carl's Jr for anyone's order to take anywhere near 25 minutes regardless of their supposed circumstance.

I don't know what it is about Carl's Jr/Hardees, but every one I've been to is slower than the normal fast food place. The food is very good to me, but sometimes it's just not worth the wait.