here is the conversation with the rep
Hi, my name is Temjem O.. How may I help you? [03:46:29 PM]
: man i love this game so much but it wont let me play co op i have tried everything. I can play all other online modes except co op [03:47:26 PM]
Temjem O.: Do you get any error message? [03:48:53 PM]
: yes it loads to the pregame cutscenes and says press a to skip. it wont allow me to skip it its like i have no control and then when it gets to the kickoff screen it says connection to your peer was lost. I have had a buddy doing this with me so i know the other person isnt just quitting. it will sometimes let me play co op if i go to quick game but never when i try to play with a invite or when i create a session. [03:51:57 PM]
Temjem O.: Is it on PS3 or Xbox 360? [03:53:11 PM]
: 360 [03:53:08 PM]
Temjem O.: This may be if one of you is using a router and the other person is not. I would request you and your friend to bypass the router and try connecting. [03:54:12 PM]
: i have i have hooked straight to the modem and so has he. even if i try to create a co op session straight to the modem it still does this with random peers. [03:55:19 PM]
Temjem O.: I am forwarding the issue to our senior support who will get in touch with you through email within 24 hours, will that be okay with you? [03:56:55 PM]
: what email will he be sending it to? man i would love to get this resolved right now. I have tried everything do you think my internet speed could be the issue I have 3 meg [03
06 PM]
Temjem O.: If you can play the other online modes then there shouldn't be a problem with the Co-op as well. [03
34 PM]
: the others are fine and my connection display shows all 3 bars lit up. [04:00:04 PM]
Temjem O.: That is what looks very strange. [04:01:53 PM]
: i have even closed my x box live account and opened a new one losing all my gamer scores. when i did that i got on and it worked for one game and then it just started doing it again. I know thats what x box live said if all other modes work co op should [04:02:44 PM]
Temjem O.: If you have created the match then please ask your friend to do the same and invite you, to check if the result is same. [04:03:18 PM]
: i did he sent me an invite at least 30 times and it always did the same thing. [04:04:02 PM]
Temjem O.: As mentioned I will have to forward this to my senior support so that he/she can look into it further. [04
32 PM]
: is there a chance my copy is messed up? [04
19 PM]
Temjem O.: I don't think it is. [04
53 PM]
: which e mail will they be reaching me at? [04
52 PM]
Temjem O.: The one you used to login to our support site. [04:06:45 PM]
: ok if i dont hear from them in 24 hours what do i do. cant i just talk to some one over the phone? [04:07:19 PM]
Temjem O.: You will get a response within 24 hours, I assure you. [04:08:41 PM]
: ok thank you very much. [04:08:49 PM]
Temjem O.: Is there anything else I can help you with? [04:09:18 PM]
: no thats the only thing i have wrong with this game. I know you guys get hounded over the smallest things when it comes to madden. Its just that the online co op mode is the main reason i bought madden this year. [04:10:56 PM]
Temjem O.: I understand and feel the disappointment when something you were so eager to do doesn't work. [04:14:00 PM]
: thank you for your time [04:14:09 PM]
Temjem O.: Bye and have a nice day. [04:14:33 PM]
'' disconnected ('Concluded by Agent'). [04:14:42 PM]
here is the only email i recieved
Dear
Thank you for participating in our Madden NFL chat program.
We hope that your question was answered satisfactorily, if you need any additional assistance, please do not hesitate to contact us again.
Additionally, you may update your question by visiting our support site located at
http://help.easports.com. After logging in, you can locate your question and update the incident by clicking the “My Questions” link found on the left-hand side of the page.
Many thanks for your continued patience and ongoing support.
Sincerely,
EA Customer Support