MLB 14 The Show Available As Day 1 Digital Download Available to Download Now (PS4)

[heater26_99]

over on Playstation forum: Excerpt from Sony CHAT

Oscar L.: According to the PlayStation User Agreement all sales are final, but I will submit your refund.

All funds will be returned to your wallet. You will be notified via email once the refund has been completed.

Is the Sign in ID on your PSN account a valid email address?
Sean: yeah its valid
Oscar L.: Good. Please, allow me a moment while I request the refund for you.
Sean: does the user agreement say anything about sony not delivering the product that they advertised?
Oscar L.: We are still in the promised date Sean.
Sean: or all sales are final regardless of whether or not they actually deliver a product
Oscar L.: The product will be delivered as promised, today is 05/06/2014.
Sean: i purchased a digital download which would be available at 12:01 AM EST
Sean: its 8:15 AM EST
Oscar L.: We apologize for all of the inconveniences this may have caused you. We are willing to help you with this issue, that's why we are processing the refund for you.




Chat reps were also stating the download would be available once the store updates, which for many of us is early evening.

[Jibbler]

wait they chose to update their servers the day only ONE PS4 game is released?? rather then update the servers like a day before/? Oh please!! who the hell is the head management there?? thank god I do my job the right way or id be fired


and sorry how could we believe this chat stuff?? someone posted a chat 7 hours ago claiming their exuse was that it was PST .. now new chat says its server updates. can't believe a thing Sony says now.

[8and9]

Can you start the download from the PSN app? I have to head to work soon.

[Madd4400]

Quote: Originally Posted by Matt Diesel

Sony should call Valve for some tips.

No Sony should call Microsoft I have both systems and Sony is the that can't get it right

[nuckles2k2]

Quote: Originally Posted by dalger21

I'm a System Administrator/Network Engineer and understand the delicacies of updating servers and such. However, this is something that should have been tested out prior to May 6th. The thing I can't stand is waiting to the last minute to do something in hopes that everything will go ok. Prior planning would have likely prevented this issue.

I think Sony should have released that 1.70 firmware update sooner, so The Show could be added as one of the games with pre-load capabilities.

While this is frustrating, it's not exactly new.

Sony's schedule for updates to the PSN seems to be tuesdays. It just doesn't make sense that they didn't have the foresight to give us an alternative to having to potentially wait this long if we already had it pre-ordered tho.

[A_Quiet_Pro]

Quote: Originally Posted by dalger21

I'm a System Administrator/Network Engineer and understand the delicacies of updating servers and such. However, this is something that should have been tested out prior to May 6th. The thing I can't stand is waiting to the last minute to do something in hopes that everything will go ok. Prior planning would have likely prevented this issue.

The 6 P's woulda prevented all this. LOL

[FBeaule04]

Quote: Originally Posted by heater26_99

over on Playstation forum: Excerpt from Sony CHAT Oscar L.: According to the PlayStation User Agreement all sales are final, but I will submit your refund. All funds will be returned to your wallet. You will be notified via email once the refund has been completed. Is the Sign in ID on your PSN account a valid email address? Sean: yeah its valid Oscar L.: Good. Please, allow me a moment while I request the refund for you. Sean: does the user agreement say anything about sony not delivering the product that they advertised? Oscar L.: We are still in the promised date Sean. Sean: or all sales are final regardless of whether or not they actually deliver a product Oscar L.: The product will be delivered as promised, today is 05/06/2014. Sean: i purchased a digital download which would be available at 12:01 AM EST Sean: its 8:15 AM EST Oscar L.: We apologize for all of the inconveniences this may have caused you. We are willing to help you with this issue, that's why we are processing the refund for you. Chat reps were also stating the download would be available once the store updates, which for many of us is early evening.

I'm in queue for a refund too. I was told right away that I would get refund if I was unhappy. At least, I'll get the hard copy later today and not wait 24 hours for it to be online and then install it.

[SVCbearcat10]

Quote: Originally Posted by dalger21

I'm a System Administrator/Network Engineer and understand the delicacies of updating servers and such. However, this is something that should have been tested out prior to May 6th. The thing I can't stand is waiting to the last minute to do something in hopes that everything will go ok. Prior planning would have likely prevented this issue.

I like this take on it.

Also, it seems as though they are giving refunds to those who ask. While you may not get additional compensation and keep your download, they are being responsive to customer complaints. Don't forget that these support people are trained on what to say and are not given much more information otherwise. While it could be handled better, I am happy with customer service so far.