Ever since MyNBA2K14 was first released there have been players that have attempted to gain an advantage over other players by cheating. We knew this would occur given that we don't have an energy system in place that restricts play, and we reward players basically the more they play the game. So we put in place measures to prevent cheating. The "hackers" then changed their methods of cheating to still gain an advantage. We then changed our anti-cheat tech and process. The hackers changed their methods, we responded. Etc... It's a constant back and forth battle, and one that we continue to fight because it is important that the integrity of the play experience is maintained for non-cheating players (who are the majority).
Over the years and with each product our methods of dealing with cheaters has gotten better and better. I will never claim that we stop 100% of the cheaters since they continue to find new ways to try to cheat, but we are very close. Recently in MyNBA2K16 we became aware of yet another new salvo in the cheat war. This caused us to respond with a harsher lockdown on accounts.
I will not go into the specifics of what we check because the hackers will simply use that to defeat our anti-cheat tech. I will say this though. An account is likely to be banned if you are using methods to accelerate the game speed beyond what is normally capable in any part of the game, if you are using tech that allows you to not have to tap on the screen to advance any part of the game, if you are using hardware that accelerates the experience, or if you employing methods that allow the game to be played in a completely inhuman way, then you are very likely to be banned. Any of these things are a violation of our EULA/TOS, and will be treated as such.
If you get the message that your account is locked, then it means you have been banned for violating the EULA/TOS (usually one of the situations above). You can dispute the ban by going into Options -> Feedback -> Card Issues and sending in a ticket. Include your account name in the message, and why you think you did not violate the EULA/TOS, or be honest and explain what you were doing. Honesty goes a long way. We will answer the tickets in the order they are received, which may take several days depending on the current Feedback load. We do not ban accounts lightly, and do not enjoy doing it, but we need to maintain a fair game for all of the legitimate players. Your account wasn't banned by accident or without evidence, and your ticket does not receive special priority. Have patience and we will respond to your inquiry.
Over the years and with each product our methods of dealing with cheaters has gotten better and better. I will never claim that we stop 100% of the cheaters since they continue to find new ways to try to cheat, but we are very close. Recently in MyNBA2K16 we became aware of yet another new salvo in the cheat war. This caused us to respond with a harsher lockdown on accounts.
I will not go into the specifics of what we check because the hackers will simply use that to defeat our anti-cheat tech. I will say this though. An account is likely to be banned if you are using methods to accelerate the game speed beyond what is normally capable in any part of the game, if you are using tech that allows you to not have to tap on the screen to advance any part of the game, if you are using hardware that accelerates the experience, or if you employing methods that allow the game to be played in a completely inhuman way, then you are very likely to be banned. Any of these things are a violation of our EULA/TOS, and will be treated as such.
If you get the message that your account is locked, then it means you have been banned for violating the EULA/TOS (usually one of the situations above). You can dispute the ban by going into Options -> Feedback -> Card Issues and sending in a ticket. Include your account name in the message, and why you think you did not violate the EULA/TOS, or be honest and explain what you were doing. Honesty goes a long way. We will answer the tickets in the order they are received, which may take several days depending on the current Feedback load. We do not ban accounts lightly, and do not enjoy doing it, but we need to maintain a fair game for all of the legitimate players. Your account wasn't banned by accident or without evidence, and your ticket does not receive special priority. Have patience and we will respond to your inquiry.
Comment