Account Locked/Banned Explained

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  • NWGameDad
    Cat Daddy Games
    • Dec 2013
    • 1239

    #1

    Account Locked/Banned Explained

    Ever since MyNBA2K14 was first released there have been players that have attempted to gain an advantage over other players by cheating. We knew this would occur given that we don't have an energy system in place that restricts play, and we reward players basically the more they play the game. So we put in place measures to prevent cheating. The "hackers" then changed their methods of cheating to still gain an advantage. We then changed our anti-cheat tech and process. The hackers changed their methods, we responded. Etc... It's a constant back and forth battle, and one that we continue to fight because it is important that the integrity of the play experience is maintained for non-cheating players (who are the majority).


    Over the years and with each product our methods of dealing with cheaters has gotten better and better. I will never claim that we stop 100% of the cheaters since they continue to find new ways to try to cheat, but we are very close. Recently in MyNBA2K16 we became aware of yet another new salvo in the cheat war. This caused us to respond with a harsher lockdown on accounts.


    I will not go into the specifics of what we check because the hackers will simply use that to defeat our anti-cheat tech. I will say this though. An account is likely to be banned if you are using methods to accelerate the game speed beyond what is normally capable in any part of the game, if you are using tech that allows you to not have to tap on the screen to advance any part of the game, if you are using hardware that accelerates the experience, or if you employing methods that allow the game to be played in a completely inhuman way, then you are very likely to be banned. Any of these things are a violation of our EULA/TOS, and will be treated as such.


    If you get the message that your account is locked, then it means you have been banned for violating the EULA/TOS (usually one of the situations above). You can dispute the ban by going into Options -> Feedback -> Card Issues and sending in a ticket. Include your account name in the message, and why you think you did not violate the EULA/TOS, or be honest and explain what you were doing. Honesty goes a long way. We will answer the tickets in the order they are received, which may take several days depending on the current Feedback load. We do not ban accounts lightly, and do not enjoy doing it, but we need to maintain a fair game for all of the legitimate players. Your account wasn't banned by accident or without evidence, and your ticket does not receive special priority. Have patience and we will respond to your inquiry.
    NWGameDad
    Senior Producer
    Cat Daddy Games
  • apos1914
    All Star
    • Nov 2014
    • 6278

    #2
    Re: Account Locked/Banned Explained

    Even tho i dont play the game anymore, i am always very pleased to see cheaters punished.
    Bring Romar back!!!

    Comment

    • Bilo
      Rookie
      • Feb 2015
      • 40

      #3
      Re: Account Locked/Banned Explained

      I sent a Ticket and i'm very curious why my Account is banned. I did nothing wrong and played the gamethe right way. So now i'm banned. So i can tell you with confidence you failed.
      Good Transactions:

      catch22_22_22, waterloo 24, yiy1156, A.K.A Thomas

      Comment

      • Bilo
        Rookie
        • Feb 2015
        • 40

        #4
        Re: Account Locked/Banned Explained

        Originally posted by apos1914
        Even tho i dont play the game anymore, i am always very pleased to see cheaters punished.
        Apos.I'm with you. Cheaters should be banned. But i'm not cheating and they punished me.
        Good Transactions:

        catch22_22_22, waterloo 24, yiy1156, A.K.A Thomas

        Comment

        • shabbit
          Rookie
          • Nov 2015
          • 54

          #5
          Re: Account Locked/Banned Explained

          I think I stand with all legitimate players in saying that we want the cheaters cleaned from the game. It does worry me that it sounds like some non-cheaters may have been caught as well. I'm not sure if there were truly false positives this time around, but will you guys be addressing that part of the argument as well?

          Obviously, the banned people will have a more vocal presence at this time so seeing this many new posts isn't necessarily showing the results of your measures, but as someone who appreciates your responsiveness with the community, I'm hoping to hear something about this after the complaints have been resolved.

          Comment

          • biggraymouse
            Banned
            • Aug 2015
            • 22

            #6
            Re: Account Locked/Banned Explained

            Originally posted by apos1914
            Even tho i dont play the game anymore, i am always very pleased to see cheaters punished.
            Apos is such a big fan of yours he doesnt even play the game, in fact go ahead and try to ban him, but it might be hard to find his account...

            Comment

            • biggraymouse
              Banned
              • Aug 2015
              • 22

              #7
              Re: Account Locked/Banned Explained

              Originally posted by shabbit
              I think I stand with all legitimate players in saying that we want the cheaters cleaned from the game. It does worry me that it sounds like some non-cheaters may have been caught as well. I'm not sure if there were truly false positives this time around, but will you guys be addressing that part of the argument as well?

              Obviously, the banned people will have a more vocal presence at this time so seeing this many new posts isn't necessarily showing the results of your measures, but as someone who appreciates your responsiveness with the community, I'm hoping to hear something about this after the complaints have been resolved.
              I can actually guarantee that all of us who were blocked accounts are in favor of banning. Most of us use the game very heavily to get the cards we want. I can speak of the thrill of getting a special card and just enjoying the moment of getting a new card that you wanted.

              Also I am very heavily in favor of banning accounts. I remember last year counting the points on the RC events and knowing that there was no way a user could get that high of a score. But not getting an explanation a warning or responsive customer service is orwellian.

              Comment

              • DnDMan
                Rookie
                • Nov 2014
                • 50

                #8
                Re: Account Locked/Banned Explained

                Originally posted by Bilo
                I sent a Ticket and i'm very curious why my Account is banned. I did nothing wrong and played the gamethe right way. So now i'm banned. So i can tell you with confidence you failed.
                Originally posted by NWGameDad
                Your account wasn't banned by accident or without evidence
                They don't make mistakes.

                Comment

                • DnDMan
                  Rookie
                  • Nov 2014
                  • 50

                  #9
                  Re: Account Locked/Banned Explained

                  Originally posted by Bilo
                  Apos.I'm with you. Cheaters should be banned. But i'm not cheating and they punished me.
                  Originally posted by NWGameDad
                  Your account wasn't banned by accident or without evidence
                  They don't make mistakes.

                  Comment

                  • apos1914
                    All Star
                    • Nov 2014
                    • 6278

                    #10
                    Re: Account Locked/Banned Explained

                    Originally posted by biggraymouse
                    Apos is such a big fan of yours he doesnt even play the game, in fact go ahead and try to ban him, but it might be hard to find his account...
                    lol what? Didnt really understand you there dude.
                    Bring Romar back!!!

                    Comment

                    • Bilo
                      Rookie
                      • Feb 2015
                      • 40

                      #11
                      Re: Account Locked/Banned Explained

                      Originally posted by DnDMan
                      They don't make mistakes.
                      When i get an answer and an explanation i will post it.
                      Good Transactions:

                      catch22_22_22, waterloo 24, yiy1156, A.K.A Thomas

                      Comment

                      • Aristocrat1
                        Rookie
                        • Feb 2015
                        • 86

                        #12
                        Re: Account Locked/Banned Explained

                        The war is on! *dreaming back to 2k14 where u could sleep 8h and still make top 25*

                        Comment

                        • etched Chaos
                          Pro
                          • Feb 2010
                          • 800

                          #13
                          Re: Account Locked/Banned Explained

                          Originally posted by DnDMan
                          They don't make mistakes.
                          They're human, of course they make mistakes. Otherwise how would a few of us fall through the cracks?

                          I am a completely legitimate player and have been since day one of MyNBA2k14, I've never been a high volume player (topped out at 15k games in 2k14) and have always been capable of doing games in about 30 seconds if i focus. I use no hacks or 3rd party software and my LU's and everything else are not indicative of someone exploiting a bot to get ahead.

                          My one vice is I hate losing so much that i have made a habit of closing the app out of frustration, but even then I still lose from time to time as I play too quickly to realise I've lost until I've actually completed the final round.

                          It would be nice if I received an email actually outlining what it is exactly they have me doing that counts as evidence, am I superhumanly fast at games? (i highly doubt that, I doubt I'm even in the top 1% of the fastest on this forum) Is it the closing of the app? Perhaps the 400 games I play a day during RC's is the problem, though I haven't a clue why? That's not even anything special.

                          Frankly I cannot even think of a reason as to why I could be blacklisted and I'm no new account, I've been here since day one.

                          *edit* I also make sure i complete the anti-bot form correctly.

                          Comment

                          • Ashi5W
                            Banned
                            • Aug 2015
                            • 208

                            #14
                            Re: Account Locked/Banned Explained

                            I fully support this harsh action against cheaters, and if possible I would contribute to it, but what I do not support is banning of legitimate players with absolutely no evidence or proof offered. CD is handling this in the worst possible way. The absolute worst way possible. Like it cannot be worse.

                            Remember the burden of proof lies with the accuser not the accused, asking people who are banned to produce evidence of NOT cheating is something an utter imbecile would do and so far only a few of the members on this site have resorted to such base behaviour.

                            CD must produce proof for these banning of legitimate players. I'm not even banned and i thought i should speak out especially since we've got some brown nosing ''dude you mustve cheated CD is omnipotent god they can do no wrong cuz im not banned bruh' types hanging around here. By your logic CD whose games are full of bugs and errors suddenly are perfect?

                            Again I full and totally am against cheating I myself have never cheated and am not banned but have seen several users here who have been banned inexplicably for no reason.

                            I appreciate the action against hackers/cheaters but am totally against the unfair accusations thrown at legitimate players who have devoted time and money to this game to achieve success.

                            Also you OSers calling long time legitimate members cheaters; I'm glad your account isn't banned but sincerely hope it happens to you so you can come here and we can tell you 'no man CD is right you're a cheater gtfo'

                            TL;DR - CD handle this better and produce actual evidence for the bannings without hiding behind the 'its our game we can do what we want' excuse and you people on OS (you know who you are) stop commenting on something you have no idea about. CD has and will make mistakes.

                            P.S 100% against cheating, 100% legitimate unbanned player here

                            Comment

                            • Bilo
                              Rookie
                              • Feb 2015
                              • 40

                              #15
                              Re: Account Locked/Banned Explained

                              I think DnDMan is sarcastic.
                              Good Transactions:

                              catch22_22_22, waterloo 24, yiy1156, A.K.A Thomas

                              Comment

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