Re: Xbox One
I knew someone would say that, my point is valid, they advertise these deals but they are in such limited supply that 99% of people are not going to get them.
That's what I mean by snookered. It's called bait and switch.
And yes I demanded an even exchange because following a policy blindly over using common sense is part of another, secondary problem.
If stores want to technically get by with not breaking the laws on bait and switch, and thats what many of them do on Black Friday, then I will use whatever recourse I have to hold them to it and if being persistent at the service desk is what it takes then that is fine. If everyone would hold stores more accountable in this fashion then maybe they would rethink this sort of Black Friday shenanigans.
Also, I was not, and never have been, a pain in the rear when dealing with customer service people in an instance such as this. In regards to what I say or how I act. I worked in customer service for years. I treat people with respect. I realize you get more results by being nice but persistent. And I am very persistent. I am willing to ask for what I believe is the application of common sense when it comes to things like this and will diligently go up the chain of command until someone realizes that this is not some sort of scam I am trying to pull but simply an application of good, common sense to keep a customer loyal to that store.
And sorry but exchanging an unopened copy of Madden on the Xbox 360 with a receipt, a copy that the store can easily re-sell for $59.99 without issue, for an unopened copy of Madden on the PS3 is not hurting Walmart and is not "scamming the system" or in any way, shape or form hurting Walmarts bottom line.
Do not expect me to pay an additional $30 to get the product in an exchange because you advertised a deal on the biggest shopping day of the year and only stocked 8 copies. I would hope you or any other consumer would see right through that nonsense.
I knew someone would say that, my point is valid, they advertise these deals but they are in such limited supply that 99% of people are not going to get them.
That's what I mean by snookered. It's called bait and switch.
And yes I demanded an even exchange because following a policy blindly over using common sense is part of another, secondary problem.
If stores want to technically get by with not breaking the laws on bait and switch, and thats what many of them do on Black Friday, then I will use whatever recourse I have to hold them to it and if being persistent at the service desk is what it takes then that is fine. If everyone would hold stores more accountable in this fashion then maybe they would rethink this sort of Black Friday shenanigans.
Also, I was not, and never have been, a pain in the rear when dealing with customer service people in an instance such as this. In regards to what I say or how I act. I worked in customer service for years. I treat people with respect. I realize you get more results by being nice but persistent. And I am very persistent. I am willing to ask for what I believe is the application of common sense when it comes to things like this and will diligently go up the chain of command until someone realizes that this is not some sort of scam I am trying to pull but simply an application of good, common sense to keep a customer loyal to that store.
And sorry but exchanging an unopened copy of Madden on the Xbox 360 with a receipt, a copy that the store can easily re-sell for $59.99 without issue, for an unopened copy of Madden on the PS3 is not hurting Walmart and is not "scamming the system" or in any way, shape or form hurting Walmarts bottom line.
Do not expect me to pay an additional $30 to get the product in an exchange because you advertised a deal on the biggest shopping day of the year and only stocked 8 copies. I would hope you or any other consumer would see right through that nonsense.
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