Official 360 Problems

[jetsfansiny79]

I am starting this topic not to start drama about false complaints about defective 360's. It purpose is to understand and help each other out who are having real 360 hardware problems and what is the process of sending it back. My 360 was sent out Monday and arrived at the Repair center Tuesday at noon. I was first told it would take 3 business days then today I was told up to 8 days. Hopefully It will get back soon b/c I miss playing it.The error my 360 was giving, is disc read error on both of my games (Nba 2k6 & Madden). Madden gave me a weird message saying match the country of the disc with the country of the system and dirty disc error. My games are in perfect condition. I did take every step in troubleshhoting my 360, by moving the power supply and the system to open ventalited areas, but with no luck.

Here some Info

1. Call 1-800 4myxbox
2. Talk to customer service
3. Customer service tries to trouble shoot the problem.
4. If trouble shooting doesn't work, a replacement box will be sent to you the next day.
5. Get your replacement box the next day. Comes with instructions how to pack it and send it back.

Address. Only copy below if you already talk to xbox customer service.

Repair Center
5700 Intl. Pkwy, Suite A Dock 18
McAllen TX 78503

6. Not Offical get your system back anywhere from 3 to 8 business days.
7. Track your package threw DHL with the tracking # provided by xbox. It will confirm when you package arrived. It will also tell you when the 360 will be sent back of course when M.S is done fixing it. If you are curious you can call the Xbox number.

If any of you guys are having problems explain them here so we can help each other out.

[Gilateen]

Re: Offical 360 Problems

I have the freezing problem. It played good for about 3 hours on the first day then freezes every now and then. I exchanged 2k6 and Madden and now my 360 says dirty disc error and still freezes.

I called xbox on saturday and they said they were going to ship me a return box out. I called them yesterday to confirm that the box was shipped and the guy on the phone said it was shipped out on the 27th.

I asked him if the 90 warranty was still good when I get my console returned, he stated that when MS fixes it, the console now has a 1 year warranty. I dont know if to believe him.

Its really frustrating cuz I played a full game of 2k6 the other day and decided to jump online and play a game. The game played for about 3 quarters and froze, so I ended up with a loss. So far Im 0-2 online with 2 disconnects.

I also think that this type of talk is frowned upon here cuz it seems that EVERYONE here who has a 360 claims it works flawlessly.

I think its just my disc drive cuz when the game starts up the disc drive is rumbling like mad. I know when the game is about to freeze cuz the drive gets quiet and 2-5 minutes later it either freezes or gives me a DDE (dirty disc error.)

I cant knock Microsoft cuz this is clever on their part.

1st MS says they are going to ship out massive amounts of units, then MS decreases that amount. Why? MS must of knew about some bugs. With stores selling out in a day and everyone doing heavy gaming the problems come up and MS waits for the calls to trickle in. Now with the different problems being told to MS, they are able to prevent this with future versions and now they are ready to reload and reship.

MS is smart by using the consumers for QA. Yeah, MS loses money and we get shafted for about 2 weeks but for others who are going to buy the system later, they will feel comfortable about their purchase knowing that MS listened and fixed early console problems.


EDIT:

PLEASE LEAVE THE

"I BOUGHT MINE ON LAUNCH AND WORKS PERFECTLY" COMMENTS OUT OF HERE.

THERES NO NEED TO RUB IT IN.

[ExtremeGamer]

Re: Offical 360 Problems

I'm gonna sticky this, there's some good info in here.

[fishepa]

Re: Offical 360 Problems

My 360 freezed about 3 times last night playing COD2. I hope it was just an isolated incident.

[nyyfan84]

Re: Offical 360 Problems

well i was only able to play my 360 for a total of about 3 hours or so without a single problem. then on monday i went to turn it on and i got the 3 red lights thing. i have no idea what went wrong. i called microsoft monday and was supposed to get the box yesterday but it didnt get here yet so im waiting for it today so i can ship it back. at first they said if i can get it out by today i should have it back by next wed the latest. we will see if that happens cause they said id get the box yesterday and that didnt work out

[Gilateen]

Re: Offical 360 Problems

i called microsoft monday and was supposed to get the box yesterday but it didnt get here yet so im waiting for it today so i can ship it back. at first they said if i can get it out by today i should have it back by next wed the latest. we will see if that happens cause they said id get the box yesterday and that didnt work out

Thats the answer everyone is getting but from reading other site forums, the box arrives in about 3 days. I called Saturday and one the things the guy said was if I wouldve called b4 3pm PST I wouldve gotten a box on monday. I called Saturday night, its easier and I got thru in less than 10 mins.

From what I have been reading the 3 lights is a hardware failure. Did your disc drive revv up and sound loud?

Whats strange is I can play Halo 2 for hours without the box freezing or giving me any dirty disc errors. Plus the disc drive didnt rev up real high like it does with 360 games (Madden, 2k6).

[Vince]

Re: Offical 360 Problems

Do you guys know the manufacturing dates of your 360's? I've heard that people with Oct. 15 dates are ok, but the people with October 1st dates may notice some problems.

[Gilateen]

Re: Offical 360 Problems

I dont think the dates are a factor.

10/25/05.

[zasbury25]

Re: Official 360 Problems

The dates are definitely not a factor...mine has a date of 11-1-05 and exhibits similar symptoms as Gilateen's 360 does.

[jetsfansiny79]

Re: Offical 360 Problems

I'm gonna sticky this, there's some good info in here.

Thanks for the sticky.Now people that have problems will find info easier.I agree what one of the guys posted here saying that only post if you have a problem. Don't post saying your 360 works fine.

[jetsfansiny79]

Re: Offical 360 Problems

I have the freezing problem. It played good for about 3 hours on the first day then freezes every now and then. I exchanged 2k6 and Madden and now my 360 says dirty disc error and still freezes.

I called xbox on saturday and they said they were going to ship me a return box out. I called them yesterday to confirm that the box was shipped and the guy on the phone said it was shipped out on the 27th.

I asked him if the 90 warranty was still good when I get my console returned, he stated that when MS fixes it, the console now has a 1 year warranty. I dont know if to believe him.

Its really frustrating cuz I played a full game of 2k6 the other day and decided to jump online and play a game. The game played for about 3 quarters and froze, so I ended up with a loss. So far Im 0-2 online with 2 disconnects.

I also think that this type of talk is frowned upon here cuz it seems that EVERYONE here who has a 360 claims it works flawlessly.

I think its just my disc drive cuz when the game starts up the disc drive is rumbling like mad. I know when the game is about to freeze cuz the drive gets quiet and 2-5 minutes later it either freezes or gives me a DDE (dirty disc error.)

I cant knock Microsoft cuz this is clever on their part.

1st MS says they are going to ship out massive amounts of units, then MS decreases that amount. Why? MS must of knew about some bugs. With stores selling out in a day and everyone doing heavy gaming the problems come up and MS waits for the calls to trickle in. Now with the different problems being told to MS, they are able to prevent this with future versions and now they are ready to reload and reship.

MS is smart by using the consumers for QA. Yeah, MS loses money and we get shafted for about 2 weeks but for others who are going to buy the system later, they will feel comfortable about their purchase knowing that MS listened and fixed early console problems.


EDIT:

PLEASE LEAVE THE

"I BOUGHT MINE ON LAUNCH AND WORKS PERFECTLY" COMMENTS OUT OF HERE.

THERES NO NEED TO RUB IT IN.

Since you have the 2 games I have, I was wondering if you are getting the same problems I am getting.

NBA 2k6 ERROR- There is a problem with the disc you're using. It may dirty or damaged.

Madden NFL 06 ERROR- This disc is unreadable. It may be the wrong region for this console.
1. Match the region of the disc with the console.
2. Clean the disc with a soft cloth.
3. Restart Console

Let me know if you are getting the same thing. It usually only happens to me when the system get's hot, but not all the time.

[shon]

Re: Official 360 Problems

I've played about 8 games of Madden and have had 5 of them lock up. It only locks up during the cutscenes though never while the play is in motion.
I also had another strange problem with Madden. The circle that is under the guy you control was no longer a circle but a square made up of about 3 colors.

I tried to return Madden for another copy because I though it might be my disc but Sam's didn't have any more so I was able to get my money back.

I have had COD2 lock up once after about an hour of play.

I haven't recieved any dirty disk errors the game just stops.

I played Kameo and Condemned for about 1 1/2 each and no problem.

[jetsfansiny79]

Re: Official 360 Problems

I've played about 8 games of Madden and have had 5 of them lock up. It only locks up during the cutscenes though never while the play is in motion.
I also had another strange problem with Madden. The circle that is under the guy you control was no longer a circle but a square made up of about 3 colors.

I tried to return Madden for another copy because I though it might be my disc but Sam's didn't have any more so I was able to get my money back.

I have had COD2 lock up once after about an hour of play.

I haven't recieved any dirty disk errors the game just stops.

I played Kameo and Condemned for about 1 1/2 each and no problem.

Call the 1-8004myxbox number and see what they say you have nothing to lose.

[ExtremeGamer]

Re: Offical 360 Problems

well i was only able to play my 360 for a total of about 3 hours or so without a single problem. then on monday i went to turn it on and i got the 3 red lights thing. i have no idea what went wrong. i called microsoft monday and was supposed to get the box yesterday but it didnt get here yet so im waiting for it today so i can ship it back. at first they said if i can get it out by today i should have it back by next wed the latest. we will see if that happens cause they said id get the box yesterday and that didnt work out

Did you pull out the A/V cord and put it back in? The red lights mean the A/V cord is not fully connected. At least that's what the instruction book says.

[SoMiss2000]

Re: Offical 360 Problems

Did you pull out the A/V cord and put it back in? The red lights mean the A/V cord is not fully connected. At least that's what the instruction book says.

when I first got mine and was connecting it, I got the red light but, DOH!!!, I had the damn thing upside down.