Not sure how uncommon this is, but hot beverages, whether it be hot chocolate, coffee or anything else, shouldn't be served as hot as they are.
Feels like it takes 20 minutes for it to cool down to a temperature cool enough to actually drink. I get if you're not drinking it for a while that's fine because you want it warm for longer, but if you're having it for lunch and now you're spending 20 minutes waiting for that to cool down, basically not having anything else to drink while you're eating since you're waiting on that one cup to cool down, it feels like a waste.

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