NBA 2K14 Patch Available Now For Xbox One - Post Your Impressions

[JRSAnchez]

Quote: Originally Posted by venusblue

I understand they need detail and I am one that would be more then willing to provide it, however, their support team has to contact us first to receive it. Everything about this situation has been a sham. From Ronny tweeting how great this game is and Chris Manning to 2k Support tweets saying oh thanks, tweet us your incident number and we will help you. I've called 3 or 4 times, tweeted several times and had minimal response. Found out tonight that "oh we're sorry nobody escalated your case like they were supposed to" My case has been open for over a week. I know the load issues are a major problem, but please don't act like they didn't know these things before they took our $60 and released the game anyways. Those issues were known and had to occur in testing and if they didn't occur in testing they need to revisit there dev environment. I understand glitches, but to put out something that renders the game unplayable at all is another thing altogether. There PR ppl act like the game is golden, its great, reviewers do too. However, for users not to be able to play the product for weeks after they fork over $60 is just wrong. They need to take ownership and make a statement. Not just this crap that oh "patch any day now" and "another patch soon" Great. What I want to hear as a consumer is "we messed up". We are sorry and every detail you can give us to help resolve our issues would be beneficial. I dont' want to hear "I'm in the park and it is rockin" To this day they still haven't posted anything on there support site in regards to patch release dates\notes or myplayer issues, but us consumers all know this is occurring. This is a complete sham. They need to take ownership and then I would be more then willing to go out of my way to assist in any testing they need and document any issues in detail that occur. We are pissed and have every right to be.

Turn on my Xbox One i am not being prompted to install an update/ how am i supposed install it? where do i get it ? because this is frustrating. 2 weeks with the game and i can only play the show case that is not even loosing my previous file that crashed that i had spent money for VC. SMH ! Just like a gave up on madden i will give up on 2k too.

[venusblue]

Quote: Originally Posted by JRSAnchez

Turn on my Xbox One i am not being prompted to install an update/ how am i supposed install it? where do i get it ? because this is frustrating. 2 weeks with the game and i can only play the show case that is not even loosing my previous file that crashed that i had spent money for VC. SMH ! Just like a gave up on madden i will give up on 2k too.

I ran the update as it prompted me to, but after running it I was still having issues and couldnt' create another myplayer.

My recommendation is to do a clean install. I know one other user that I passed this on to and it worked as it did for me as well.

1. Uninstall 2k14
2. Pull power cable from xbox one
3. Let it sit for a full minute
4. Power up xbox
5. Run fresh install from disk

[denmarkVesey]

Quote: Originally Posted by KyotoCarl

This isnt more helpful than your last post. Be more specific and the devs can get something out of this. Sent from my GT-I9300 using Tapatalk 2

Six days ago i edited the bulls roster and did some switching of the rotation for Phi,LaL,Cle,Mia,Cha I did not even touch Nene gear let alone Wash rotation. As for gear...
Boozer- adding calf sleeves instead of his knee pads and powerband on wrist
Kirk- making his socks med length
M Teague - corrected his socks
Deng - just adding powerband to wrist

I did this using file chinup and creator Rudawakn with everytime being crashed to home when playing a game 10 min qt. So i decided to use 2k original roster thinking this would at least work... nope. Contacted 2k assistant with hope but you know what, you all want info heres info...


Angel M, Dec 04 23:47 (PST):
Hello Missjoyceepps, <<<< gf twitter

Missjoyceepps, Dec 04 21:53 (PST):
Nba2k14 for Xbox one does not let me play my career or quick match without going back to the Xbox home. It's been a week and I have used every roster. Please help.

Thank you for contacting 2K Sports. We are sorry that you are experiencing issues with NBA2K14. First we'd suggest the following steps from Sony and Microsoft:

PS4

Try booting into Safe Mode from this guide offered by Sony:

https://support.us.playstation.com/a...tail/a_id/5044

From this guide, what we'd suggest is the "Rebuild Database" option. Note: The Initializing option does state that it will wipe your date. When booting into Safe Mode, please make sure not to choose this option.

XBO

Please refer to the following guide from Microsoft:

http://support.xbox.com/en-US/xbox-o...system-updates

If this does not help, a few questions answered will be able to further assist us:
- Where is this happening
- What was the last action taken when last playing without issue.
- What process did you follow when turning off your console after this previous gaming session?
- Are you using a previous account from a PS3, or a newly created account?
- Can you provide a screen capture of any error message or any screen where your game is hanging?

Also please provide us more information about your account

Gamertag/PSNid:
Email Address Attached to your MyPlayer Account:
+ The names of all MyCareer save files that are corrupted as they show on your console's HDD
**A Screenshot for every corrupt file showing that the MyCareer File(s) is corrupted or any error message**
If you have any other questions about file corruption, please let us know.

Best Regards,

Angel M
Troubleshoot system updates on your Xbox One console
Overview

If your Xbox One console software doesn’t update successfully, you may see one of the following issues or error messages:

Console will not progress past the start-up animation
There was a problem with the update
Your Xbox is almost full.
Solutions

Topics


Console will not progress past the start-up animation

There was a problem with the update

Your Xbox is almost full

Error codes
Console will not progress past the start-up animation

This error can occur in two different scenarios with very similar troubleshooting steps, but each requires downloading a different file. Please review both scenarios before troubleshooting.


Note When you see the green Xbox start-up animation, your console is running a full system check on all hardware components, validating firmware and the operating system. This is very similar to the way a PC starts. This start-up animation screen can take several minutes before transitioning to the next screen because of this full system check. This is not an error, unless it takes longer than 10 minutes and still has not progressed to the next screen.

Scenario 1: You have just unboxed your Xbox One console and have powered on for the first time. You see the green start-up animation screen for 10 minutes or longer without transitioning to an image of the Xbox One controller.

Scenario 2: You have just received a system update from Xbox Live. After you download and install the system update, the console is forced to restart. After the console restarts, the green start-up animation screen lasts for 10 minutes or longer without transitioning to either the next screen in your system setup or to the Home screen, depending on whether this is your first update or a later update.

Solution for Scenario 1: First time start-up of the Xbox One console

After the Xbox One console has stalled on the green start-up animation screen, you must power cycle your console. Here’s how:
On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
If you again see the green start-up animation screen for 10 minutes or longer without transitioning to an image of the Xbox One controller, you can try using the Offline System Update Diagnostic Tool. The OSUDT file you will want to download is OSUDT1.
If any of the following apply, you may need to repair your console:

Power cycling the console has no effect.
You can’t complete the installation of the Offline System Update Diagnostic Tool.
To submit a repair, visit the Xbox Online Service Center.
Solution for Scenario 2: After installing an update to the Xbox One console

After the Xbox One console has stalled on the green start-up animation screen, you must power cycle your console. Here’s how:
On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
If you again see the green start-up animation screen for 10 minutes or longer without transitioning to an image of the Xbox One controller, you can try using the Offline System Update Diagnostic Tool. The OSUDT file you will want to download is OSUDT2.
If any of the following apply, you may need to repair your console:
Power cycling the console has no effect.
You can’t complete the installation of the Offline System Update Diagnostic Tool.
To submit a repair, visit the Xbox Online Service Center.
There was a problem with the update

This message can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.


Solution

Troubleshoot your network. Here’s how:
Select Check network connection. This test should verify that you have a working Internet connection from your Xbox One to your network device.
Try to resolve any errors that appear. See the Xbox One Network Connection Error Solution to resolve any network connection errors.
If you can’t resolve the errors, you may have other issues with your network that are causing your Xbox One to time out or fail the system update. These issues may include the following:
Wireless interference
High packet loss
Latency.
If any of these issues are causing a problem, try a wired connection if possible.
If you see the It’s all good screen after running the Check network connection test, the issue is not your network.
Select Start update again.
If you see the There was a problem with the update screen again, power cycle your console by pressing the Xbox button on the front of the console for 5 seconds. After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
Select Start update again.
If you see the There was a problem with the update screen again, you can try using the Offline System Update Diagnostic Tool.
If any of the following apply, you may need a repair:
You can’t correct your network connection.
You can’t try a wired connection.
You continue to see the There was a problem with the update screen while attempting the update with a wired connection and after power cycling the console.
You can’t complete the installation of the Offline System Update Diagnostic Tool.
To submit a repair, visit the Xbox Online Service Center.
Notes

Once you‘ve successfully installed the system update, you’ll have more tools to help you troubleshoot your network in depth. See Network settings on Xbox One for further troubleshooting.
If your Xbox One has not been connected to the Internet for a long period of time, it may need to perform several updates to get back up to date. To see a build history, see System updates for the Xbox One operating system. Continue to perform updates until the update process is complete.
Your Xbox is almost full

This error is only associated with content updates of games or apps you already have downloaded and installed.


During the initial calculation of size and time associated with the content update, the system determined that you don’t have enough space available on your hard drive for this new content.

Solution

You’ll first need to free up some space. Here’s how:

Select Go to my games & apps.
Select content you’re not currently using, such as a game trailer or an old app or game.
Press the Menu button.
Select Uninstall.
Try again to launch the game or app associated with the content update. The update process should start again.
Error codes

You may get an error code after updating your console software. Look for the error below and try the suggested troubleshooting steps.

From the There’s a problem with the update screen, hold down both triggers and both bumpers on your controller at the same time. A new screen will appear that will display the Update Error across the bottom.

Note The “x” digits vary according to several factors, such as region or country. Exclude the first two characters (0x); the next eight characters will point you to the error codes listed below.

If you have an Exxx xxxxxxxx xxxxxxxx number displayed across the bottom of your screen after a system update, you don’t need to take the step above. Instead, locate your Exxx error message from the list below.

Error code

What you should do

80072xxx

87ddxxxx

8007019x

8019019x

These are network errors. To resolve, you should troubleshoot your network connection.

Select Check network connection. This test should determine if you have a working Internet connection from your Xbox One to your network device.
Try to repair any errors that appear. See the Xbox One Network Connection Error Solution to help resolve any network connection errors.
If you don’t receive any network errors or can’t resolve the errors you do see, you may have other problems with your network that are causing your Xbox One to time out or fail the system update. These issues can include the following:
Wireless interference
High packet loss
Latency.
If any of these issues are causing a problem, try a wired connection.
Select Start update again.
If you see the same error message, power cycle your console by pressing the Xbox button on the front of the console for 5 seconds. After the console has shut down, unplug the power cord for 30 seconds.
Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
Select Start update again.
If you’re still unable to download the system update through your connection to Xbox Live, you can try using the Offline System Update Diagnostic Tool in a final attempt to resolve the issue.
If any of the following apply, you may need a repair:
You can’t correct your network connection.
You can’t try a wired connection.
You continue to see the There was a problem with the update screen while attempting the update with a wired connection and after power cycling the console.
You can’t complete the installation of the Offline System Update Diagnostic Tool.
To submit a repair, visit the Xbox Online Service Center.
Note Once you’ve successfully installed the system update, you’ll have more tools to help you troubleshoot your network in depth. See Network settings on Xbox One for further troubleshooting.

800701e7

The system update that is trying to install is failing validation during the system update file verification.

To resolve this issue, you will need to install the Offline System Update Diagnostic Tool.

If you continue to receive this error, or if you’d like help understanding the steps to install the Offline System Update Diagnostic Tool, please contact Xbox Support.

8b050033

This error means that your Xbox One requires a system update, but the update is not currently available.

This error could occur if there’s an issue with the Xbox servers. Try again later.

E100 xxxxxxxx xxxxxxxx

This indicates that there was an issue while updating your hardware, and that you’ll need to submit your console for a repair.

To submit a repair, visit the Xbox Online Service Center.

E101 xxxxxxxx xxxxxxxx

This indicates that there was an error while trying to install and run the Offline System Update Diagnostic Tool.

You may have accidentally downloaded an incorrect OSUDT file. Please review the instructions on how to locate the correct OS version in order to select the correct OSUDT file, and then try downloading and installing the file again.

For instructions on how to install and perform the OSUDT, see Offline System Update Diagnostic Tool.

If you continue to receive this error, or if you’d like help understanding the steps to install the Offline System Update Diagnostic Tool, please contact Xbox Support.

E203 xxxxxxxx xxxxxxxx

The system update that was installed is failing validation during the system check.

To resolve this issue, you will need to install the Offline System Update Diagnostic Tool.

If you continue to receive this error, or if you’d like help understanding the steps to install the Offline System Update Diagnostic Tool, please contact Xbox Support.

Related Issues

System updates for the Xbox One operating system
About system updates on your Xbox One console
Offline System Update Diagnostic Tool
Power cycle your Xbox One console
To provide better support, did this solution solve your problem? YesNo
Support Resources

None of these things worked, like i said before it has be six days since i was able to play a full game.

P.S. and i guess i got my answer for the question i had asked in my prior post.

[eslimm]

Quote: Originally Posted by venusblue

I understand they need detail and I am one that would be more then willing to provide it, however, their support team has to contact us first to receive it. Everything about this situation has been a sham. From Ronny tweeting how great this game is and Chris Manning to 2k Support tweets saying oh thanks, tweet us your incident number and we will help you. I've called 3 or 4 times, tweeted several times and had minimal response. Found out tonight that "oh we're sorry nobody escalated your case like they were supposed to" My case has been open for over a week. I know the load issues are a major problem, but please don't act like they didn't know these things before they took our $60 and released the game anyways. Those issues were known and had to occur in testing and if they didn't occur in testing they need to revisit there dev environment. I understand glitches, but to put out something that renders the game unplayable at all is another thing altogether. There PR ppl act like the game is golden, its great, reviewers do too. However, for users not to be able to play the product for weeks after they fork over $60 is just wrong. They need to take ownership and make a statement. Not just this crap that oh "patch any day now" and "another patch soon" Great. What I want to hear as a consumer is "we messed up". We are sorry and every detail you can give us to help resolve our issues would be beneficial. I dont' want to hear "I'm in the park and it is rockin" To this day they still haven't posted anything on there support site in regards to patch release dates\notes or myplayer issues, but us consumers all know this is occurring. This is a complete sham. They need to take ownership and then I would be more then willing to go out of my way to assist in any testing they need and document any issues in detail that occur. We are pissed and have every right to be.

This this this and this....

(Galaxy S4)

[JRSAnchez]

denmarkVesey Thanks for the help
Steps i have done ( started This (9:14 EST on 11/5/13 )

1. Uninstall 2k14
2. Restore the Xbox one to factory settings.
3. Restarted Xbox one
4. Power Cycle My network
5. Pull power cable from xbox one
6. Let it sit for a full minute
6. Power up xbox
7. Run fresh install from disk

[JRSAnchez]

Standing by for installation to end

[denmarkVesey]

Quote: Originally Posted by JRSAnchez

denmarkVesey Thanks for the help Steps i have done ( started This (9:14 EST on 11/5/13 ) 1. Uninstall 2k14 2. Restore the Xbox one to factory settings. 3. Restarted Xbox one 4. Power Cycle My network 5. Pull power cable from xbox one 6. Let it sit for a full minute 6. Power up xbox 7. Run fresh install from disk

NP Bro just trying to help.

[JRSAnchez]

Quote: Originally Posted by denmarkVesey

NP Bro just trying to help.

8. installation completed *10:10 pm EST 12/5/13
9. start the fame but now it is stuck on syncing data ... is that the update ?