MYGM Level Reset

[yeaokb]

anyone else MYGM level got reset? My did I have 0 coaching level can't edit my lineup how lame... I also got the LVL 35 MYGM trophy so is 2K telling me I have to spend all my VCs again for LVL 100??

[CodySheps]

I haven't checked to see if MyGM was reset, but MyPlayer's appearance was reset (but not his attributes.) Just open a support ticket.

[doctorhay53]

I had only upgraded most of my scouting in mygm and mine was NOT reset. But I do think you should put in a support ticket.

[RangersCruz]

Ye im sure as hell not giving 500 vc for it

[yeaokb]

2k support is trash... Im still waiting for a response since dec 11 as seen below


Jon B December 11, 2013 23:52 Hello Yeaoknba,
We deeply apologize for any inconvenience this has caused you. Your case has been escalated to our Tier 2 Support. Please note, cases are addressed in the order to which they are received. We appreciate your patience.
Regards,
Jonathan

[doctorhay53]

Quote: Originally Posted by yeaokb

2k support is trash... Im still waiting for a response since dec 11 as seen below Jon B December 11, 2013 23:52 Hello Yeaoknba, We deeply apologize for any inconvenience this has caused you. Your case has been escalated to our Tier 2 Support. Please note, cases are addressed in the order to which they are received. We appreciate your patience. Regards, Jonathan

My ticket was just never updated and a fix for the bug I was stuck at was in the patch.

It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again.

They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

[RangersCruz]

Quote: Originally Posted by doctorhay53

My ticket was just never updated and a fix for the bug I was stuck at was in the patch. It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again. They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

A week? mines been in since nov 16th

[LorenzoDC]

Quote: Originally Posted by doctorhay53

My ticket was just never updated and a fix for the bug I was stuck at was in the patch. It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again. They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

It's just a reflection of business priorities. Putting money into serving customers, whose money they already have, is not a priority.