The uproar on Twitter about 2K20

[XtremeDunkz]

Re: The uproar on Twitter about 2K20

This is the same exact thing thats happening to Madden year after year. The devs attempt to add realism to the game (momentum, cutting, pass rush in Madden) and the MUT streamers/youtubers etc that wanna nano blitz and make highlight plays all the time complain and get all of their 13 year old followers to complain and the company folds and patches the game back to how it was. Social media is trash.

[ELPAGA]

Re: The uproar on Twitter about 2K20

Who cares about communication!?

At this point, they know they got to fix the game. Historically, we know they drop patches after launch. If they're NOT aware of what's going on with the game from a technical standpoint, I'd be completely shocked. They're working on it...period. Whether or not they address everything in the next patch will be a different story.

That's not how you should treat your loyal customers who buy this damn game every year

[ksuttonjr76]

Re: The uproar on Twitter about 2K20

That's not how you should treat your loyal customers who buy this damn game every year

Mike Wang could announce that they're working on a patch right now on Twitter, and I promise you that 95% of the responses will be negative, whining, or aggressive.

As a developer of the game, why would he even put myself through that nonsense?

[23]

Re: The uproar on Twitter about 2K20

Mike Wang could announce that they're working on a patch right now on Twitter, and I promise you that 95% of the responses will be negative, whining, or aggressive.

As a developer of the game, why would he even put myself through that nonsense?

That's what happened today and people are calling for him and Ronnie to be fired

Kids are fully disrespectful today.

Sent from my ONEPLUS A6013 using Tapatalk

[Kid OS]

Re: The uproar on Twitter about 2K20

That's what happened today and people are calling for him and Ronnie to be fired

Kids are fully disrespectful today.

Sent from my ONEPLUS A6013 using Tapatalk

2K welcomes the disrespect. You get in what you put out. The disrespect is mutual. 2K gives you a game that isn't even close to being fully functional, you give them a response that isn't even close to being fully rational. These companies deal in the extremes. They have bred a fanbase that lives in those extremes as well. Rationality and healthy communication lives in the gray area. There is less money in the gray area. This is where OS resides on the spectrum. Less money=Less input. Twitter and the other extremists=More controversy=More Publicity=More Views=More Advertising=More Money=More Input. This is how Take Two wants to run their business. People always say the best way to stand up to these companies is by speaking with our wallet, well anyone who is willing to speak up with their wallet was never in Take Two's concerns to begin with. Toxicity breeds toxicity, and that's just the way they like it

[Americas Team]

Re: The uproar on Twitter about 2K20

Most of the complaints are about online stuff, I only play this game offline solo, loving the gameplay I hope they don't change it much.

[Mister_G]

Re: The uproar on Twitter about 2K20

Most of the complaints are about online stuff, I only play this game offline solo, loving the gameplay I hope they don't change it much.

I’m the same way, but there’s still plenty of bugs in MyLeague and offline MyCareer which are the two modes I play. This contracts thing in MyLeague and the jersey problem/minutes for star players in MyCareer are game breaking for me.

Glad they finally at least said they’re working on something. I appreciate Mike Wang putting out tweets in the interim, but the company itself showed its true colors by staying completely silent for DAYS. And they knew something was wrong too. Their social media just went completely dead even for promotion. And nobody can tell me it’s because they were working on it. The people patching the game are not the same people who put that twitter message out yesterday.

[ksuttonjr76]

Re: The uproar on Twitter about 2K20

That's what happened today and people are calling for him and Ronnie to be fired

Kids are fully disrespectful today.

Sent from my ONEPLUS A6013 using Tapatalk

https://twitter.com/NBA2K/status/1171927908257910784

Here's the announcement...

Like clockwork...people are calling 2K Sports liars and want compensation. Yeah...transparent communication is the key to "good" Customer Service.

EDIT: I will give a poster points for the Eddie Murphy Gif though. He used the clip from Eddie Murphy's "Raw" where he was like..."Stop. Stop. Stop you lying....".

[Real2KInsider]

Re: The uproar on Twitter about 2K20

2K welcomes the disrespect. You get in what you put out. The disrespect is mutual. 2K gives you a game that isn't even close to being fully functional,

As a whole this wasn't really a functional response. The one thing worth touching on is the annual release cycle that sports games are contractually required to adhere to appears to be causing an increasing number of issues as these games expand in scope.

2K does far more than other sports games attempt to within their development cycles. This leads to the game being unpolished at launch.

[kjjnesb]

Re: The uproar on Twitter about 2K20

I’m the same way, but there’s still plenty of bugs in MyLeague and offline MyCareer which are the two modes I play. This contracts thing in MyLeague and the jersey problem/minutes for star players in MyCareer are game breaking for me.

Yeah dude I'm trying to navigate my way through and enjoy this glitchy mess but between the contracts and stuff like pascal siakam moral tanking even through the Raptors are a play off team is driving me nuts.

[ksuttonjr76]

Re: The uproar on Twitter about 2K20

As a whole this wasn't really a functional response. The one thing worth touching on is the annual release cycle that sports games are contractually required to adhere to appears to be causing an increasing number of issues as these games expand in scope.

2K does far more than other sports games attempt to within their development cycles. This leads to the game being unpolished at launch.

You bring up a good point, but these kids don't care. They expect a perfect game on Day 1. Personally, I've bought the game enough times on release day to know that some stuff will not work as intended. Generally, the game usually shapes pretty well after 1-2 patches, since Wang took a strong stand on making patches that addresses major gameplay issues. I'm just crossing my fingers that Mike Wang don't change up the gameplay too much due to the Twitter pressure.

Honestly, Mike should really pulse check the game with how the members of OS feel about it. Yeah, some us do get emotional at times, but for the most part...the forum is pretty good about giving fair and accurate feedback.

[MrWrestling3]

Re: The uproar on Twitter about 2K20

As a whole this wasn't really a functional response. The one thing worth touching on is the annual release cycle that sports games are contractually required to adhere to appears to be causing an increasing number of issues as these games expand in scope.

2K does far more than other sports games attempt to within their development cycles. This leads to the game being unpolished at launch.

I agree, for the most part...you see it not just in sports games but in the industry in general; quite often now publishers are so eager to get the product to market that the actual developers end up on a super tight schedule where even small delays can have a cascade effect which ends up with an unfinished product being rushed out the door.

As for the 2K situation, I think there's a few different things at work:

-The above mentioned situation,plus 2K having its own issues with its marketing.If there is one thing I've learned from working in customer service, it's that you never commit to anything until you're 110% sure you can follow through because people will scrutinize everything you say and will never let you hear the end of it if they catch you in a mistake.

-Twitter itself not being exceptionally reliable as a source of feedback.People often forget to take a deep breath and really think about what they're writing before they go putting out there for the world to see.This is made worse by a somewhat entitled culture that tends to put feelings over thought and logic.

-The way customer service in general works in the entire industry.The general philosophy now (as driven almost solely by metrics) tends to be "Do whatever you have to do make the customer happy....noone should ever walk away upset." Customers have long realized that as soon as they complain loudly businesses will quite often just roll over and give them what they want(not unlike a parent who buys their spoiled child a toy or candy every time they throw a tantrum in the middle of the store), and they take full advantage all the time.This has helped to foster the entitlement culture I touched on above.

[jclazaris84]

Re: The uproar on Twitter about 2K20

it's all politics, isnt it. cater to your base in order to get cheap votes, or in this case - change the game to appease to the majority of buyers (kids that play park). now i understand that 2k is a business, but that s*** is just wrong.

[youALREADYknow]

Re: The uproar on Twitter about 2K20

As a whole this wasn't really a functional response. The one thing worth touching on is the annual release cycle that sports games are contractually required to adhere to appears to be causing an increasing number of issues as these games expand in scope.

2K does far more than other sports games attempt to within their development cycles. This leads to the game being unpolished at launch.

In the case of 2K, they made a huge (and financially wise) effort to invest in online multiplayer modes. Those new features have little to do with the NBA product and might as well be considered 2-3 games wrapped into one NBA 2K release.

I have zero visibility into the development cycle at 2K, but from the outside looking in it looks and feels like what happens when a development team starts going “agile” without a plan for integration and functional testing. I’ve seen these signs before in large projects with multiple teams and it only gets worse as the complexity of the project grows. Maintenance suffers, bugs increase, knowledge of how things really work goes away, and changes in certain parts of the codebase begin to impact the entire user experience.

This is still the best basketball simulation the world has ever seen, but there is no excuse to ship with this many major bugs on a yearly release cycle. MyLeague players were already playing a damaged 2K19 product AFTER the patch cycle ended and the mode somehow got even worse in a year where there were minimal positive changes to the mode. The rosters and default out-of-the-box settings (ACE, Coach, Sliders) are so far from optimized that it takes the community months to create a sim experience offline. Add in the patch cycle and it takes 4-5 months to find balanced sim gameplay each year. We’re talking about a product with a 6-7 month shelf life. That’s my biggest gripe and why I’m likely down to buying 2K every other year until there are signs of stability in the core NBA basketball modes of this game.

[LorenzoDC]

Re: The uproar on Twitter about 2K20

In the case of 2K, they made a huge (and financially wise) effort to invest in online multiplayer modes. Those new features have little to do with the NBA product and might as well be considered 2-3 games wrapped into one NBA 2K release.

I have zero visibility into the development cycle at 2K, but from the outside looking in it looks and feels like what happens when a development team starts going “agile” without a plan for integration and functional testing. I’ve seen these signs before in large projects with multiple teams and it only gets worse as the complexity of the project grows. Maintenance suffers, bugs increase, knowledge of how things really work goes away, and changes in certain parts of the codebase begin to impact the entire user experience.

This is still the best basketball simulation the world has ever seen, but there is no excuse to ship with this many major bugs on a yearly release cycle. MyLeague players were already playing a damaged 2K19 product AFTER the patch cycle ended and the mode somehow got even worse in a year where there were minimal positive changes to the mode. The rosters and default out-of-the-box settings (ACE, Coach, Sliders) are so far from optimized that it takes the community months to create a sim experience offline. Add in the patch cycle and it takes 4-5 months to find balanced sim gameplay each year. We’re talking about a product with a 6-7 month shelf life. That’s my biggest gripe and why I’m likely down to buying 2K every other year until there are signs of stability in the core NBA basketball modes of this game.

Tough and fair. They are certainly using agile principles mixed in with some longer term planning. For example, OG described in his video how they have succeeded in sustaining a three year plan for targeted, sequential feature development, observing as he did so how often those plan go sideways in years 2 or 3.


The larger point about scale and complexity is spot on. There's just not enough time or resources to test, especially with systems whose interoperability and interdependence can't be properly vetted in between when development locks down and it's time to lock up to prepare to ship.