Patch 2?

[23]

Re: Patch 2?

WOW!!! This is straight to the point no BS involved. I find it respectful aswell. This is how I've felt all along and agree with you 100%. Basically we just wanted what [EA promised] and that in a lot of areas of this game is not the case unfortunately.

Outstanding post

The problem with this post is, its saying you want the devs to make the games, be on the boards and also make the decisions of not only marketing but also for the executives of said company.

That's just not happening with any company and their devs.

I understand people want their games to work, and I do too, but think about what you're saying sir. (not you Jsky)

[jlbrown143]

Re: Patch 2?

The problem with this post is, its saying you want the devs to make the games, be on the boards and also make the decisions of not only marketing but also for the executives of said company.

That's just not happening with any company and their devs.

I understand people want their games to work, and I do too, but think about what you're saying sir. (not you Jsky)

I thank you for your repsonse moderator but that is not what I am implying....as I see it (just my opinion) is that this website was originated to retain feedback from their consumers and provide an avenue to dialog with their customer base..(I could be wrong but it is an information highway)

I don't want the developers to assume every role in their company..(not at all) but as it relates to what is malfunctioning in their game...it should not be looked upon by us as consumers not to expect a timely repsonse to our "legit inquiries" concerning their products since they are creating the atmosphere for us to dialog with them.

Me personally ...I don't want to hear from the moderators as to what is problematic in the game because they are not the development team in charge of the products...so to me that would lead to alot of (as is the case on most of these threads) speculation when all of this mis-information could be rectified simply by hearing from the "horses mouth" what is acknowledged and what could be the process for correcting the problem.

We pay good money for what we buy and it should be looked upon that way from the developers or who ever is assoiciated with the company as a whole......(but definitely when it comes to gameplay issues and the sort)

now as far as the customer service issues I fore stated...that can be delegated to another representative of the company..by far, but it should be addressed since they are receiving our money/ but we are receiving damaged goods....where is the companies since of loyalty to us as consumers for purchasing their product...
Mr 23... no disrespect to you but i don't appreciate giving my money and then having to hear excuse after excuse of why I can't get what I paid for from this or any other company...somebody needs to man up and either fix the issues in a timely manner...or give us our money back!! Whoever they have to light a fire under...(heck light the fire!!!) It is not our fault that they are releasing broken games...we deserve to have what we paid for and if I have to ask the developers in hopes of getting my complaint on the table then by all means that is who I am going after until they give me the proper person to connect with.......(there's an Idea)

[EWRMETS]

Re: Patch 2?

The idea that they are giving you your money back because YOU are not satisfied is ridiculous. Do you have any concept of reality?

[neegotiator]

Re: Patch 2?

I thank you for your repsonse moderator but that is not what I am implying....as I see it (just my opinion) is that this website was originated to retain feedback from their consumers and provide an avenue to dialog with their customer base..(I could be wrong but it is an information highway)

I don't want the developers to assume every role in their company..(not at all) but as it relates to what is malfunctioning in their game...it should not be looked upon by us as consumers not to expect a timely repsonse to our "legit inquiries" concerning their products since they are creating the atmosphere for us to dialog with them.

Me personally ...I don't want to hear from the moderators as to what is problematic in the game because they are not the development team in charge of the products...so to me that would lead to alot of (as is the case on most of these threads) speculation when all of this mis-information could be rectified simply by hearing from the "horses mouth" what is acknowledged and what could be the process for correcting the problem.

We pay good money for what we buy and it should be looked upon that way from the developers or who ever is assoiciated with the company as a whole......(but definitely when it comes to gameplay issues and the sort)

now as far as the customer service issues I fore stated...that can be delegated to another representative of the company..by far, but it should be addressed since they are receiving our money/ but we are receiving damaged goods....where is the companies since of loyalty to us as consumers for purchasing their product...
Mr 23... no disrespect to you but i don't appreciate giving my money and then having to hear excuse after excuse of why I can't get what I paid for from this or any other company...somebody needs to man up and either fix the issues in a timely manner...or give us our money back!! Whoever they have to light a fire under...(heck light the fire!!!) It is not our fault that they are releasing broken games...we deserve to have what we paid for and if I have to ask the developers in hopes of getting my complaint on the table then by all means that is who I am going after until they give me the proper person to connect with.......(there's an Idea)

agreed, it does suck, as they opened up the avenue to make this interaction possible. but on the flip side, i'd almost rather they not be on here answering people all day and moreso addressing the issues.

they've made it clear they monitor the boards, but realistically they can't be answering questions all day and plowing head on into the bugs at the same time. i'm assuming the less interaction on the boards as opposed to launch is due to them working hard, maybe will change once update is tested and released.

gonna make clear that i don't disagree with you, i want fixes/answers just as bad as the next guy. but for myself, being realistic that they can't aswer everything, they're addressing issues being posted and hope for the best.

[joel0078]

Re: Patch 2?

I would like to chime in my two cents..also.

To the developers...you guys should understand that we as consumers are not idiots !! and we may not be able to always verbalize what we are trying to say as it relates to specific problems or bugs that we see in the games we buy from you all...

Having said that..it would be different if you all from time to time told us what it is that you guys are working on to fix and correct and atleast acknowledge that you are aware of legitimate bugs and errors concerning your product. See the problem I have personally is when I give you my hard earned money...I expect a product that is working. Because nothing was wrong with my money when you guys got that! If you guys were really trying to be stand up you would offer to let us take our games back for a refund since what you promised to us is not what we got out the box and let us decide after you fix your product if we want to try to re-purchase it again...that would be excellent customer service interaction with your customers.

Although I understand that you can't answer every last question, when there is truly a issue or problem that is causing a great stir on these boards, response from the developers and not the moderators would carry more respect since you are the guys making the games..(common sense to me...)
I know EA has this pride issue or ego trip one, that you either like the game or not, but you guys should reconsider how you treat your "loyal" paying customers...because you guys have given us three straight years of bad merchandise and we deserve alittle more consideration than what has been given atleast in my eyes so far.

I like this years game alot for (ps3) but I feel as a consumer very slighted that I cant enjoy my purchase from you guys because of the malfunctions that exist in your product, and then to have to wait as long as we do for the problem to be rectified is insulting.

Heck all we did is buy your game, we had no idea it would not work as advertized...give us a break EA...you have what you guys wanted, now give us what we paid for !!!! (let's see if they have the balls to respond to this...!!!)

Best post, ever.

[joel0078]

Re: Patch 2?

I would like to chime in my two cents..also.

To the developers...you guys should understand that we as consumers are not idiots !! and we may not be able to always verbalize what we are trying to say as it relates to specific problems or bugs that we see in the games we buy from you all...

Having said that..it would be different if you all from time to time told us what it is that you guys are working on to fix and correct and atleast acknowledge that you are aware of legitimate bugs and errors concerning your product. See the problem I have personally is when I give you my hard earned money...I expect a product that is working. Because nothing was wrong with my money when you guys got that! If you guys were really trying to be stand up you would offer to let us take our games back for a refund since what you promised to us is not what we got out the box and let us decide after you fix your product if we want to try to re-purchase it again...that would be excellent customer service interaction with your customers.

Although I understand that you can't answer every last question, when there is truly a issue or problem that is causing a great stir on these boards, response from the developers and not the moderators would carry more respect since you are the guys making the games..(common sense to me...)
I know EA has this pride issue or ego trip one, that you either like the game or not, but you guys should reconsider how you treat your "loyal" paying customers...because you guys have given us three straight years of bad merchandise and we deserve alittle more consideration than what has been given atleast in my eyes so far.

I like this years game alot for (ps3) but I feel as a consumer very slighted that I cant enjoy my purchase from you guys because of the malfunctions that exist in your product, and then to have to wait as long as we do for the problem to be rectified is insulting.

Heck all we did is buy your game, we had no idea it would not work as advertized...give us a break EA...you have what you guys wanted, now give us what we paid for !!!! (let's see if they have the balls to respond to this...!!!)

Edit: accidentally posted twice.

[RoyalBoyle78]

Re: Patch 2?

I thank you for your repsonse moderator but that is not what I am implying....as I see it (just my opinion) is that this website was originated to retain feedback from their consumers and provide an avenue to dialog with their customer base..(I could be wrong but it is an information highway)

I don't want the developers to assume every role in their company..(not at all) but as it relates to what is malfunctioning in their game...it should not be looked upon by us as consumers not to expect a timely repsonse to our "legit inquiries" concerning their products since they are creating the atmosphere for us to dialog with them.

Me personally ...I don't want to hear from the moderators as to what is problematic in the game because they are not the development team in charge of the products...so to me that would lead to alot of (as is the case on most of these threads) speculation when all of this mis-information could be rectified simply by hearing from the "horses mouth" what is acknowledged and what could be the process for correcting the problem.

We pay good money for what we buy and it should be looked upon that way from the developers or who ever is assoiciated with the company as a whole......(but definitely when it comes to gameplay issues and the sort)

now as far as the customer service issues I fore stated...that can be delegated to another representative of the company..by far, but it should be addressed since they are receiving our money/ but we are receiving damaged goods....where is the companies since of loyalty to us as consumers for purchasing their product...
Mr 23... no disrespect to you but i don't appreciate giving my money and then having to hear excuse after excuse of why I can't get what I paid for from this or any other company...somebody needs to man up and either fix the issues in a timely manner...or give us our money back!! Whoever they have to light a fire under...(heck light the fire!!!) It is not our fault that they are releasing broken games...we deserve to have what we paid for and if I have to ask the developers in hopes of getting my complaint on the table then by all means that is who I am going after until they give me the proper person to connect with.......(there's an Idea)

I think the EA team has done a great job this year on LIVE10, does it have issues yes, do I think next years game will be fixed of some of the issues yes, do I think next years game will have some new issues, yes. That's just how it works. I have been waiting and dreaming of that perfect sports game for ever now, and guess what, it's just a dream like I stated.

The only thing that you could do for yourself since you are unhappy, just think twice before you buy next years game.

I think the LIVE team has been around these boards more then ever the last two years, so I will give them the A for effort no doubt.

[joel0078]

Re: Patch 2?

Jlbrown makes alot of very valid points. It is not ridiculous to expect that a consumer would get their money back if the product they receive is faulty, "ewrmets"...For most products that are not "electronics/video games" this is in fact a reality. Having said that, I think the point he was making was more of a suggestion, to make his point.

As I see it now, I believe most people, including myself are feeling "sleighted". I personally feel like the developers did everything they could to give us all great information on the game up to release day and now they have a much less noticeable presence in here after. It is very frustrating, in the sense that now we have all these problems that were created or have existed since the beginning and the developers that were here (posting and supplying all this great information) have seemingly ignored most questions. I don't expect answers on why a guys hair color is off, or why they are wearing the wrong type of sneaker, but I want answers for real problems.

In today's market, there's a fall back, one that didn't exist before. It's the ability to patch the game. Did the developers put out what they felt was the best game and included some known problems, yeah, probably, all games have problems. Did they do that knowing they could always patch the known problems later, yeah, they probably did that too. Unfortunatley, patches are being used a crutch. Live was really good "out of the box". The patch messed some things up, and then they ignored other major problems like fatigue and 3 point shooting, that were supposed to be fixed in the first patch....No big deal though.

Now, apparently the developers are still around and it wouldn't kill them to acknowledge us more than every once in a while. I'm not trying to take away from the fact that they have other responsibilities, but we are the consumers who bought this game. It is because of consumers that EA even exists. Having said that, I know we are lucky you guys even talk with us at all and I love the fact that you guys (developers) do that...That's great!! However, you have to understand that by you guys opening up lines of communication, you've left yourselves open to criticisms and we expect that lines of communication will be open, after release of the game and also to acknowledge and address to your fans, what the problems of the game are and what you are doing to fix them. I don't think that's to much to ask, and I'm not saying I expect answers everyday. Just give honest answers to honest questions about real problems.

I'll leave with this: I primarily play this game online and the patch ruined my online experience. Pre patch I played the heck out of this game, non stop, every chance I could get. Since the patch though, I've reluctantly put this game on the shelf and I'm planning on keeping it that way until the problems are fixed...And I hope the problems ARE fixed. Thanks for reading.

[joel0078]

Re: Patch 2?

I think the EA team has done a great job this year on LIVE10, does it have issues yes, do I think next years game will be fixed of some of the issues yes, do I think next years game will have some new issues, yes. That's just how it works. I have been waiting and dreaming of that perfect sports game for ever now, and guess what, it's just a dream like I stated.

The only thing that you could do for yourself since you are unhappy, just think twice before you buy next years game.

I think the LIVE team has been around these boards more then ever the last two years, so I will give them the A for effort no doubt.

Absolutely an "A" for effort. Just keep up the interactions with the consumers!!

[Flightwhite24]

Re: Patch 2?

I think the EA team has done a great job this year on LIVE10, does it have issues yes, do I think next years game will be fixed of some of the issues yes, do I think next years game will have some new issues, yes. That's just how it works. I have been waiting and dreaming of that perfect sports game for ever now, and guess what, it's just a dream like I stated.

The only thing that you could do for yourself since you are unhappy, just think twice before you buy next years game.

I think the LIVE team has been around these boards more then ever the last two years, so I will give them the A for effort no doubt.

It's great and all but the game is FLAT OUT BROKE in major areas. OT bug, freezes, goaltending not registering. FF these are some of the MAJOR FUNDAMENTALS that don't work. I can't even get past 2 min in my Dynamic Season because the game freezes. That does not deserve a refund?

What if you where into your season and 3 of your 1st 5 games ended in a tie and it won't go into OT. Can you honestly say nothing, I'll just be careful next year? Come on FF

FF if you feel ok and hopefully you have not had some of these problems great but a lot of us are having MAJOR issues. I can't even play a game? FREEZING EVERY SINGLE GAME. That's major to me.

With all the issues effort means nothing to me right about now. What would mean something to me is being told what is being done to fix my problem and when? If it can't be fixed hell yes I want my money back.

It's seems like it's ok around here and they should recieve a pass because they have come on here on numerous occasions pushing there features and what there game is gonna do in DETAIL. Well come on here now and tell me in DETAIL what you are going to do so I can at least play the game. Grant it I sold my game for a lot less. Why??? I could not get it to play and I just got tired of the excuses. I deserved more as a paying customer.

[Court_vision]

Re: Patch 2?

Even though I no longer play this game due to the issues I was having. Could not play a Dynamic Season game due to freezing of every game. Hopefully for those that still play here is a little hope.

I hate getting on the producers and crititcising them. I actually really don't like doing it.

But your post sort of summs things up...there's a major feature, it doesn't work (freezing + rosters are messed up + the stats are haywire when they were advertsied as being the exact same as the real NBA for Dynamic Season + late game AI is severely messed up by the goaltending bug and ruins close games).

So...that's a major feature completely messed up.

The question then becomes "okay, they're trying to fix it...and it may be fixed by late december" (patch hasn't been submitted yet...that means it's at least 4 weeks away).

So.....is that good enough?

People bought the game in October...many bought it to play a Dyamic Season, which started in October.

By the time the second patch is out...you are looking at being two months into the real NBA season + (given what a mess patch 1 was) there's no guarantee the second patch will even work.

I've said this before, but I just can't think of any other industry where consumers are essentially told to "go away and come back in a few months" about faulty porducts.

Again, I don't want to be harsh...but it seems crazy that people are just meant to sit back and wait months for fixes and stuff having bought a product.

[EWRMETS]

Re: Patch 2?

CV, I don't think there's any use in repeating the same criticisms against Live. You made your point, they are working to fix the problems via patch, what more do you want them to do? It's not like they are ignoring the problems. There's certain realities that make patching the game immediately impossible, so you're better off being patient than getting worked up about it.

[Flightwhite24]

Re: Patch 2?

I hate getting on the producers and crititcising them. I actually really don't like doing it.

But your post sort of summs things up...there's a major feature, it doesn't work (freezing + rosters are messed up + the stats are haywire when they were advertsied as being the exact same as the real NBA for Dynamic Season + late game AI is severely messed up by the goaltending bug and ruins close games).

So...that's a major feature completely messed up.

The question then becomes "okay, they're trying to fix it...and it may be fixed by late december" (patch hasn't been submitted yet...that means it's at least 4 weeks away).

So.....is that good enough?

People bought the game in October...many bought it to play a Dyamic Season, which started in October.

By the time the second patch is out...you are looking at being two months into the real NBA season + (given what a mess patch 1 was) there's no guarantee the second patch will even work.

I've said this before, but I just can't think of any other industry where consumers are essentially told to "go away and come back in a few months" about faulty porducts.

Again, I don't want to be harsh...but it seems crazy that people are just meant to sit back and wait months for fixes and stuff having bought a product.

Another good example of how I feel. It's not acceptable to keep buying games and to find out about MAJOR ISSUES later. What I find worse is when fellow gamers say wait on your purchase. I don't want someone else to get jerked over either. Let them get jerked over 1st then I'll decide. That's not right. Testing of these games need to be complete. Period or don't put it out. Of couse I'm referring to MAJOR BUGS which are noticed on the 1st couple of days of release.

There is just know way that game developers work on these games for lets just say an 8 month cycle and not realize we have a problem. We get the game for 1-2 days and find numerous issues, sometimes game-killing issues. Are we that nieve'????

[jlbrown143]

Re: Patch 2?

Thanks fellas for the feed back..let me just finish with this last thought on the matter...........and I will be quiet.

First of all I am extremely grateful to EA and 2k for the basketball games that we have had through the years..I can for one say I have had a great 14 or 15 years of video basketball all the way back to double dribble..lol We have come along way from that generation of games by far..so I applaud Ea sports...

For most of the 90's NbA Live was the king of the hill ...then this company came out of no where (2ksports) and started the competition thing with NBA 2k , but most of us were not even phased by them (2k) in the beginning because NBA Live like madden was a must buy every year....and as they kept making games, we as consumers kept demandinig more..from them ...so for a long time EA was sittin pretty at the top by themselves in the basketball kingdom.....but 2k started getting better and better until 2k6 came out then 2k started pushing NBA live to improve they're game even more, but (maybe it's me...)

but every since we got the Xbox 360 and PS3 it seems that NBA LIVE and to a degree 2ksports has hit a snag in the development cycles..and now the games are beginning to look rushed and unfinished in a lot of ways...but the point I am making to EA sports is where did all of that information that you built your reputation on for NBA LIve go.??.and why are you guys so far behind 2k's technology...???

I really thought in all honesty that EA was about to bring the us the most realistic BBall game known to man, and it seems like every year we get a game and it seems to lack in some area like the mechanical movement we see with the players...and sad as it is to say even with all the new stuff put in the game this year it still seems that the animation department has not been able to crack the fluidity of motion animation to make the players move realistically enough...the play calling system and dribbling is second to none...and the real sad part is I thought when they announced that Mike Wang was coming over to EA sports that alot of the choppiness in gameplay and animation would be a thing of the past
but here we all are still getting the same answer we have been getting for the past few years...."wait till next year" seriously when a new live comes out ...it's not even a week before we are starting threads for fixes for next year...

my question is what does that say about your product that if you release a game the conversation shifts to what would be nice for next year instead of wow look what we have going on this year?

last thing.....we are all pulling for EA sports to retake the crown, and this year you guys have done a good job getting our input and opinions about your product..I commend you ...but please all that we ask is that you give us a definitive time line on these correction and acknowledgement that you feel our pain and frustration as it relates to some of these glaring issues in the game....put yourself in our shoes....we are at your mercy when it comes to you fixing or trying to make the game better...if the game is not right when it's time to release it...do yourself and us a favor and make it right or don't release it till it is...please...???

[Court_vision]

Re: Patch 2?

CV, I don't think there's any use in repeating the same criticisms against Live. You made your point, they are working to fix the problems via patch, what more do you want them to do? It's not like they are ignoring the problems. There's certain realities that make patching the game immediately impossible, so you're better off being patient than getting worked up about it.

Honestly, I am not worked up about it or pissed off at all. Honestly

Just kind of perplexed by how the whole video game / computer industry thing works. I am not a PC guy and I'm not really a gamer...just sports. I'd actually like to know what goes on behind the scenes and what problems are involved. If you know and could post a thread somewhere else, I'd genuinely like to hear it man