HELP! My 360 just died... what can I do?

[Holic]

Re: HELP! My 360 just died... what can I do?

My xbox 360...has been doing the exact samething as Holics and nxt. I called M$ today and complained...they tried to give me a run around...I wouldn't take it. I went to the supervisor only for him to be an even bigger moron. So now, they wont send me a box to repair my xbox and they want me to pay $159 + shipping for me to get it fixed which is a load. So I told him I want to speak to his manager and he said no. So now, I went to microsoft themeslves and I am waiting for a phone call from Microsoft head guy.

Also, this dude told me that the implied warranty doesn't work against their warranty, which is wrong.

The dude I talked was a guy named "Jeremy" ...He pissed me off so now I am going to get a lawyer and fight this for every single broken down xbox 360 if microsoft doesn't help me.

Oh yeah and I am 10 days out of my warranty

I was 12 days out of my warranty when I got my free repair. I just told them how big of a customer I was, and then asked to speak to the supervisor. Got put on hold, then she came back with a whole new attitude, and said I was approved for a free repair.

The key is, don't take the CSR's crap, ask for a supervisor. The CSR is told what to say, and you'll get the same line everytime. Trust me.

[Fiddy]

Re: HELP! My 360 just died... what can I do?

The key is, don't take the CSR's crap, ask for a supervisor. The CSR is told what to say, and you'll get the same line everytime. Trust me.

CSR's are a joke, i called 5 times in a row, asked the same question and got 5 diff answers lol on how to send the box back to them, if to include the HD etc.

all 5 gave me 5 diff answers, skip them and go right to the big wig lol

[TheTruth916]

Re: HELP! My 360 just died... what can I do?

well...Called back got two different people...now on hold waiting for a supervisor named Cam

[TheTruth916]

Re: HELP! My 360 just died... what can I do?

well microsoft didn't help at all...called 2 times and both times same stuff...all 4 people were different. Well Called up my local eb told them my story, told them about microsoft...the manager at Eb told me to hold on...He called some where and then came back on and told me to bring in my xbox 360 and he will exchange it out for a new 360.

[blacout456]

Re: HELP! My 360 just died... what can I do?

CSR's are a joke, i called 5 times in a row, asked the same question and got 5 diff answers lol on how to send the box back to them, if to include the HD etc.

all 5 gave me 5 diff answers, skip them and go right to the big wig lol

Hey guys I finally got my box Horaaaaaaaaaaay!!!!!....Ok no I have to send this thing back and hope I don't get a defective one back....They should send extra boxes so if it does breakdown again, I can just ship it right back....But my fingers are crossed!!!! Oh yea I ordered the box on the 27th of May and it reached hear the 2nd of June so thats about 5 business days it took for the casket to get here....Gotta start the burial process so I'll TTYL!!

[Fiddy]

Re: HELP! My 360 just died... what can I do?

ist the box a joke? lol its funny how they want you to ship a $427 dollar investment in that POS cardboard box. just wait till you get a new or repaired unit back in the same kind of box. the ones i got from them the boxes was beat to hell and back. looked like the ups guys played frisbee or something with it. no wonder my units didnt work etc. they could at least send ya an actual 360 box when sending you a new or repaired system.

[Crucial Mike]

Re: HELP! My 360 just died... what can I do?

The guys at MS are pretty funny...I called not so long ago to cancel my Live subscription and at the time I was living in Vancouver- So the MS guy, who was in Texas, says..."Man, I hear you guys have some great weed up there!". I was really impressed with his professionalism..haha

[Holic]

Re: HELP! My 360 just died... what can I do?

Well my box came today, called it in on the 27th, and recieved it the 2nd (today). I packaged the thing up in the ****ty packaging they sent, and sent it back to UPS. Unfortunately the box sucks, and I'm a little worried about it. The chick at UPS took the box, and made sure the paper work was right, and said thank you. So I turned to walk away, and I heard the thing hit the counter. Ahh well, if it doesn't work when its returned, MS will get another phone call.

[Fiddy]

Re: HELP! My 360 just died... what can I do?

thats the main reason why i wanted you to to the walmart thing. just bc of how MS handles the packaging etc. its a complete joke!!

[blacout456]

Re: HELP! My 360 just died... what can I do?

thats the main reason why i wanted you to to the walmart thing. just bc of how MS handles the packaging etc. its a complete joke!!

You know I may take you up on that!!

[blacout456]

Re: HELP! My 360 just died... what can I do?

Well my box came today, called it in on the 27th, and recieved it the 2nd (today). I packaged the thing up in the ****ty packaging they sent, and sent it back to UPS. Unfortunately the box sucks, and I'm a little worried about it. The chick at UPS took the box, and made sure the paper work was right, and said thank you. So I turned to walk away, and I heard the thing hit the counter. Ahh well, if it doesn't work when its returned, MS will get another phone call.

Hey let me know when you get your box back.....Since we called and recieved it on the same days!!

[Holic]

Re: HELP! My 360 just died... what can I do?

Hey let me know when you get your box back.....Since we called and recieved it on the same days!!

Will do man. Right now, my box is in transit to Texas. It left the main UPS hub last night at 8:34PM. Haven't recieved anymore updates, probably won't be scanned again til it reaches the hub in Texas.

[blacout456]

Re: HELP! My 360 just died... what can I do?

Will do man. Right now, my box is in transit to Texas. It left the main UPS hub last night at 8:34PM. Haven't recieved anymore updates, probably won't be scanned again til it reaches the hub in Texas.

Oh ok the UPS man that delivered it to me was nice enough to bring it back to the office for me...Is the RMA# they gave you over the phone the number that you use to track the package??

[Holic]

Re: HELP! My 360 just died... what can I do?

Oh ok the UPS man that delivered it to me was nice enough to bring it back to the office for me...Is the RMA# they gave you over the phone the number that you use to track the package??

I wrote the tracking # down that was on the shipping label. Once they reciever it, I'm going to call MS to have them give me the new shipping # so I can follow it back.

[goh]

Re: HELP! My 360 just died... what can I do?

The second box I got looked like a dog had taken a bite out of it. Unless they switched boxes to send it back the first time then it'd be the third box.

The first guy I talked to last time didn't make a comment about weed but he had obviously been smokin it.

Think you guys had to put up with crap check out these 2 stories from the Xbox forums complaint topic. Service rep being high was the worst of my problems in getting things fixed but I'd be pretty pissed if any of this happend:

"I got my 360 on the release date. Loved it! No problems until 3-22 when I experienced the 3 red lights. Called X-Box and they sent me a coffin which I received and gave right back to the UPS guy on the 25th.X-Box told me 10-14 days. Called X-Box on April 4th and spoke w/Tom who told me they received it on the 28th. And to call back in 2 days to check status. Called back April 7th and spoke to Kathleen who told me things were running behind due to the number of systems being sent in for repair. Told me to call back in a couple of days. Called back on April 11th and spoke w/Nooshin who told me that apparently they had received my system but could not locate it now. And if I could call back in a couple of days. I hung up the phone confused but called back an hour later and spoke w/a supervisor,Jess, who explained to me that he had sent out an e-mail to the service center and that they had between 48-72 hrs to respond. If they didnt find and fix my system they would send me a new one. I couldnt believe it. But what could I do. On April 17th I called and spoke w/Jason who told me that my system had not been found and that a new one had in fact been sent out to me. He even gave me a tracking #. I thought to myself "Finally!" Well today April 24th I went to UPS and picked up my 360. Got home and immediately opened it up. When I got the box open I found a piece of paper which basically stated Returned but not repaired! It went on to state that my console had been tampered with and that because of that the warranty was voided and that it could not be serviced. I thought "Tampered with?" After reading the letter a second time I opened the box and removed the console. It had a crack across the top near the place you attach your hard drive and the vent area was dented. Also the eject button appeared to be damaged. I was like WTF!!! This aint what I sent in! It also had stains (like food) across the top of it. I quickly called X-Box and explained what I had gotten back. The girl stated I was supposed get a new one and that there must have been a mistake. I was like "Damn right there is a mistake!" She said that she would place the order for me to be sent another box and to just send it back. I got off the phone w/her and was very pissed and confused. I called back and asked to speak to a supervisor only to be grilled by Tyler who wanted to know why I wanted to speak to a supervisor and insisted I explain the situatiuon to him first. After explaining it. Tyler told me that when I sent the old one back and they received it I would get another one. I told him I still wanted to speak to a supervisor any way. I was then given to Holly who then asked me the ser# of the system I had. I read it to her and she asked me if I had my ser#. I told her no but that I had registered it online. She then told me that the ser#'s matched. I told her that I sent my system in to be repaired for the lights and that when I sent it it had none of the damage that Iam looking at now. She told me the policy for tampered with systems and I told her. Lady I didnt tamper with it. I sent it to you guys for a malfunction not damage!!!! She then told me that she had to contact Micro-soft to see what if anything they would do about this and she would get back to me Friday. I asked why would it take 4days she told me again that she would call me back on Friday.So basically here is what my situation is: I paid $400 for a next generation gaming system that broke in 4 months. I sent it to the top computer company in the world and they LOST it for a 2 weeks. I was told I would be sent a new system only to be sent on that is cracked and damaged. Then I am told that I did this to the system. I asked Holly when MY system was found...she didnt know. I asked Holly where was it during this LOST stage...she didnt know. I then asked Holly if it was possible that when THEY had my system in their possesion and carelessly misplaced it that the damaged occured then. Told me I would receive a call on Friday. Dont know what I am going to do other than wait for a phone call. Unbelievable!!!!!!!

Not only did Holly not call but After calling and speaking w/3 other supervisors since my last post I still havent received a phone call after being assured that I would from each of them. Called today and was told that I must have tampered with it and that nothing could or would be done. Advised to file a claim against UPS. I told the guy if you had told me it was damaged when you received it I could see filing a claim. But you had it for 2 1/2 weeks and didnt know where it was and now you can tell me it was broken when you got it!!!!!!

Called UPS and filed a claim. Was told that since Microsoft paid for shipping and handling UPS would only provide them w/info. And that after filing the claim I had to call microsoft and let them know that I had filed the claim. The guy said they should have filed the claim since if the claim is approved they will be paid and not me!!!

I called Microsoft back and asked to speak w/ a supervisor.After telling the super what I was told he told me that if the claim was filed they (Microsoft ) would receive the $400 and then Microsoft would contact me and get me a system. I asked if it would be a new system and he told me he wasnt sure.

I am hoping to have a resolution to my situation soon. After filing my claim w/UPS they picked up the system the next day (5-31). On 6-1 it was inspected and by tracking the package I was able to find out that the claim investigation was complete and that the shipper (Microsoft) would be notified. Tracking it again today I see that it arrived in Dallas, Texas this morning. According to UPS policy, if the claim is approved UPS will need documentaion from MS as to how much the system would cost to fix or replace. On the claim I filed $400. If UPS pays they will re-imburse MS and not me because UPS was the shipper. So if the claim is allowed I imagine that MS will opt for a new system instead of repairing it because according to thier (MS)policy they wont fix "tampered with" systems. Which brought to me a new question which could not be answered by the supervisor I spoke with. If UPS pays $400 for a new system will I be A) Sent the $400 B) Given a "NEW" premium system C) Provided w/a refurbished system from the Frankenstein lab in Texas The supervisor told me he didnt know and that we had to wait and see if tha claim was granted first. He then went on to tell me that when they had a resolution that they would call me. I explained to him that he was now the 5th supervisor who had told me that I would receive a telephone call and that in fact I had NEVER received a phone call from any of those supervisors who I made sure had my home & cell phone #s as well as my e-mail address. So I would continue to call and follow the tracking number in an attempt to get my next generation gaming system that has malfunctioned, been missing, tampered with and now heading towards a custody battle as to who has owners rights to it!!!"

"I called them back in Decemeber 05 when my 360 froze up, it had done this a couple times, and I called the support line, they have me some trouble shooting steps and it seems to fix the system right up however, I wasn't offered a two-year warranty plan, and there was something up with my system.

Anyway early last week 5-25, my 360 goes from working perfect to checkboard pixels, to red lights of doom all in one day. I call Xbox 360 support to see whats up and they inform me my warranty is out of date and that I would have to pay 129.00 for the repair, and than most likly another 60 dollars for the two-year warranty as a repair doesn't give an updated 90-day warranty.

Furious, I check on the fourms and notice a few people from the UK asking what the big deal with our warranty is, turns out in the European 360's have a one-year warranty. Now correct me if I'm wrong but all 360's are made from I believe three factories, than shipped off to wherever they go. Shouldn't the console have a warranty and not a territory, why do European 360's have a year warranty and the US ones have 90 days, thats an awfully big time difference.

Anyway, I left MS support know about this and recieve a call on Tuesday of this week (5-30) and a voicemail was left on my phone saying that the system was OK for a repair and that he would call me back either later in the day or possibly tomorrow to set this up. Well when I didn't recieve a call back later in the day or the next (5-30) I called Xbox support to see what was up. Turns out since this person is the one who took my claim they are THE ONLY PERSON AT MICROSFOT who can set me up with a repair. I spoke to a supervisor "Pete" who was by far the biggest jackass I've met. I was simply looking for a way to contact this person, or when I could expect a callback from them. All he would tell me was that I was in "the queue" for a call back and I would have to wait. I asked him what happens if a week from now and I still haven't heard back from him. I was told "not to get hypothical" and that "I could think what I wanted to think". To which I responded "Your rep said he would call me back within a day or two and has not, I don't think its a strech to say what happens in a week." Talk about poor customer service, I wasn't asking to have my 360 repaired on the spot or even that day, I just wanted to know a timeframe, when could I expect a callback or what steps could I take to get in contact with the rep who had been working on my claim. This superviser didn't do any of these things, basically said "I could think what I want", and there was nothing that could be done, "but wait for him to call you back". I asked if he could leave an e-mail or a message asking this rep to contact me, but didn't get a responce from this so called "supervisor". Thanks for wasting 2 hours of my life, (being put on hold, transfers, questions etc. etc.)

Its now Friday, and I haven't recieved a call back yet"