HELP! My 360 just died... what can I do?

[Holic]

Re: HELP! My 360 just died... what can I do?

Holic, did your 360 go out man?

Yeah, I made a post about it earlier in the thread. It went out not too long after the thread starters did.

[NYJets]

Re: HELP! My 360 just died... what can I do?

for some future knowledge, if I were to walk into walmart and buy a system, How would I go about getting an extended warranty? Do I call MS with my system info a few days or weeks after buying the system or asap? Or Can I purchase it with my system at walmart and use my debit card all at once.

Id hate to give my credit card info over the phone to pay for the extended warranty over the phone

They have a card that comes with it that you mail in.

Some stores like Best Buy have their own warranties that you could get when you buy the system I believe.

[CaptainZombie]

Re: HELP! My 360 just died... what can I do?

They have a card that comes with it that you mail in.

Some stores like Best Buy have their own warranties that you could get when you buy the system I believe.

Best Buy has a good warranty on their systems. They replace your system as many times within the 2 years as long as you didn't bust up the system physically.

[mercalnd]

Re: HELP! My 360 just died... what can I do?

Best Buy has a good warranty on their systems. They replace your system as many times within the 2 years as long as you didn't bust up the system physically.

Isn't that what any warranty does though? I mean MS should replace/repair the system as many times as necessary until you have a unit that lasts the whole warranty period, whether it be the 3-month Express warranty or the extended warranty. Also, when they give you a new one, your warranty time normally starts over in most cases. Is that the case with Best Buy or is it 2 years and that's it, no matter when you've had it replaced? It would really suck if your system died just before the end of the warranty and your new one only lasted like a month but the warranty runs out before the new one died and you're stuck paying repair fees.

[nxt]

Re: HELP! My 360 just died... what can I do?

I've had a PS2 for 4 or 5 years now, never had any problems with it. This is what I expect when I shell out a few hundred dollars for something.

People buy gaming systems to last them for several years, not 6 or 7 months. Therefore, if it breaks after a short period of time, I'm gonna bust someone's @ss if they dont fix it or give me a new one.

Why dont you people just wish him good luck instead of jumping on his case about not getting the warranty. YOUR Xbox 360 didn't break, its easy for you to say all this stuff.

Implied warranties are there for a reason apparently.

Sorry you ran into a bunch of @ssholes NXT, wish I could help. I have a feeling if you hassle MS enough they will help you out.

Thanks for the support. It is surprising to hear some of you actually defend MS and the defective 360's, and basically say that I got what I deserve because I didn't purchase an extended warranty... that I should basically write it off as a learning experience and buy a warranty the next time, never mind the fact that the damn machine. If that’s how you handle things when you think you’ve been given the shaft then good luck to you.

Thanks to Fiddy, Spectralfan, and the rest of you that have given advice and support. I didn't start the thread to find out what I should have done or what I should do next time... which according to some of you is to buy an extended warranty. I was sure someone on these boards had gone through this issue with a defective 360, and wanted to hear their stories and get some advice on what to do.

It's funny how people are still missing the point that (has been well documented) <b>MS released a defective product</b>, and are copping out on repairing or replacing it. Many have said how responsive and fair MS has been in the customer service department. And as unrealistic as it may sound, I was hoping MS would be fair with my case. At the very least, I was hoping to be "grandfathered" in with having my 360 fixed/replaced since it was a launch purchase.

Also something most people overlook is call your local news channels. That's right call your ABC, NBC, and CBS affilates and have them file a story (Consumer Affairs)that Microsoft sells defective products. These news agencies love those types of stories and they will deal with Microsoft themselves. Not to many businesses like bad press coverage.

What the heck, I have nothing really to lose. I'm in the SF Bay Area and have contacted "7 On Your Side" (ABC) and "Contact 4" (former NBC), which are two news segments that work on consumer problem related stories. We'll see if they pick up the story.

So because there were problems with some launch 360s...every launch 360 that breaks should be replaced for free forever? It’s been 7 mos since launch.

Ok so if I buy a 360 and it breaks after a year...can I complain about MS selling defective products or claim they sold a lemon? How about after six mos? When does it stop being a defective product?

I didn't say the warranty should last forever, and I don't think that I'm wrong for wanting my 360 fixed at no additional cost... especially since the damn thing is defective and it's only been six freakin' months. Do you not see that this is a special case? Not just mine, but everyone who bought a defective 360 at launch. It's not like the 360's have been out for several years and now have a clean record of reliability... and all of a sudden I'm coming out of the blue with a claim that my 360 is defective. Tell me alholbet32 what do you think a reasonable problem free lifespan for the 360 should be?

Anyways, I’m done telling my story on this thread. I still believe, what I believe. It is MS’s fault for releasing a defective product and it is unethical that they are not taking care of the problem whether an extended warranty was purchased or not. A company should stand behind their products. They do not have to have a lifetime guarantee. (Although, as a consumer of course I would want that… who wouldn’t). They should, however, own up to their mistakes, which in this case, they are not.

[RubenDouglas]

Re: HELP! My 360 just died... what can I do?

this somewhat reminds me of a recall. but this time around, you have to pay a copay before hand just incase one of the recalled parts breaks

[Vince]

Re: HELP! My 360 just died... what can I do?

I'm sorry, but this isn't some Dollarama product where if it don't work you just let it go. If I buy something like a fridge, a washing machine or an xbox 360, you best belive that I expect that ish to last for a while. If problems start occuring after a year, when those type of products should be lasting 3-5 years at the least (we've had our fridge for nearly 15), I'd definitely be asking for them to fix it.

Besides, when my Xbox was getting DDE's after 4 years, I called Xbox and they said they'd fix it for free. I had no warranty.

[Skyboxer]

Re: HELP! My 360 just died... what can I do?

I didn't say the warranty should last forever, and I don't think that I'm wrong for wanting my 360 fixed at no additional cost... especially since the damn thing is defective and it's only been six freakin' months. Do you not see that this is a special case? Not just mine, but everyone who bought a defective 360 at launch. It's not like the 360's have been out for several years and now have a clean record of reliability... and all of a sudden I'm coming out of the blue with a claim that my 360 is defective. Tell me alholbet32 what do you think a reasonable problem free lifespan for the 360 should be?

If your 360 was fine for 6 months it was NOT defective since launch. I would like the lifespan for everything I buy be forever but that just isn't reasonable. Anyone whos been gaming for any amount of time knows there can be problems with the systems and not just launch systems, which is why everyone I know always buys extended warranties on all electronics (TV's, game systems etc). I would suggest getting a Nintendo system because thats the only system I've ever owned that I didn't have a problem with. (except the NES which after a few years I had to do the "blow inside cartridge/clean contacts" stuff. Even then I didn't expect Nintendo to fix/clean for free)

I totally agree that the warranty should be longer on these types of items. However we knew going in what the warranty length actually was.

[Rodster]

Re: HELP! My 360 just died... what can I do?

Best Buy has a good warranty on their systems. They replace your system as many times within the 2 years as long as you didn't bust up the system physically.

I don't think that's correct Cman. My BB in Florida and i've been to several works the same as the EB/Gamestop warranties.

They WILL replace your unit indefinately during the manufactures warranty. So within the first 90 days theoretically you could return your defective 360 more than once.

After the mfg warranty is over they will replace "ONCE" at which time they will give you the option to purchase another 2 year warranty from them.

If your BB doesn't follow this rule or policy them you are one lucky Bastitch.

[ExtremeGamer]

Re: HELP! My 360 just died... what can I do?

Best Buy has a good warranty on their systems. They replace your system as many times within the 2 years as long as you didn't bust up the system physically.

That's incorrect, They replace it once and you have to buy a new warranty.

[CaptainZombie]

Re: HELP! My 360 just died... what can I do?

That's incorrect, They replace it once and you have to buy a new warranty.

Not what I was told. I asked for one about the DS, it could be returned as many times within that 2 yr period as you need as long as it wasn't physical damage.

EB's & GS is only 1 return during the time period.

[TJdaSportsGuy]

Re: HELP! My 360 just died... what can I do?

Thanks for the support. It is surprising to hear some of you actually defend MS and the defective 360's, and basically say that I got what I deserve because I didn't purchase an extended warranty... that I should basically write it off as a learning experience and buy a warranty the next time, never mind the fact that the damn machine.

I'm not defending anyone, here. All I'm saying is that you didn't buy a warranty yet you think you're "entitled" to something anyway. Because you declined to purchase the warranty, you should not be "entitled" to the same service I paid $50 for. You just don't seem to get this fact.

It's funny how people are still missing the point that (has been well documented) <b>MS released a defective product</b>, and are copping out on repairing or replacing it. Many have said how responsive and fair MS has been in the customer service department. And as unrealistic as it may sound, I was hoping MS would be fair with my case.

Copping out? They didn't cop out on me when my unit stopped working. Of course, I purchased the warranty. Fair? Fair to who? Fair to you, who didn't purchase the warranty yet expects to be treated like a customer who did? Or fair to everyone who DID pay the $50, expecting to get something extra? You tell me what's fair.

[Tha_Kid]

Re: HELP! My 360 just died... what can I do?

Why buy a store's warranty when Microsofts is better and cheaper? As far as this thread I commented once b4 but i wanted to add that your frustrated but claiming theyre putting out a broken and buggy product is just wrong, its a 9:1 ratio at least of great 360s and ones that crap out in the first year. Add to that the fact that regardless of your individual case they've been great with replacing people's broken 360s free of charge and they've bettered the production of the system (and are continually trying to better it further) I'd say MS has been great.

[cjonesfan921]

Re: HELP! My 360 just died... what can I do?

Why buy a store's warranty when Microsofts is better and cheaper? As far as this thread I commented once b4 but i wanted to add that your frustrated but claiming theyre putting out a broken and buggy product is just wrong, its a 9:1 ratio at least of great 360s and ones that crap out in the first year. Add to that the fact that regardless of your individual case they've been great with replacing people's broken 360s free of charge and they've bettered the production of the system (and are continually trying to better it further) I'd say MS has been great.

They have been great but the fact is there are some defect 360s out there and they have to replace them for free, warranty or not. This is not a rare case, it is well known to be happening to a small rate of 360s but it is happening.

[Holic]

Re: HELP! My 360 just died... what can I do?

Add to that the fact that regardless of your individual case they've been great with replacing people's broken 360s free of charge and they've bettered the production of the system (and are continually trying to better it further) I'd say MS has been great.

My Xbox 360 finally gave me the 3 red lights, and MS fixed mine for free. Ofcourse they went the route of wanting to charge me $129.99. Then I asked for the supervisor, and got approved to have it fixed for free. This is why I think MS is a top notch company. Great support all around. But I will be buying a warranty from them this time around. I intended to last time, but for some stupid reason didn't.