HELP! My 360 just died... what can I do?

[Skyboxer]

Re: HELP! My 360 just died... what can I do?

What a freakin joke.

Companies should not be allowed to sell products that don't work correctly. End of story.

It worked fine for months. Died AFTER warranty. So they didn't sell a product that didn't work.

[mercalnd]

Re: HELP! My 360 just died... what can I do?

I'm in Canada so maybe it's different but they never even asked if mine was under warranty. They just asked for the serial # and when I got it.

My first one got 3 red lights in march. Took 20 days to get it replaced.
Now the replacement messed up the Rumble Rose XX disc (bunch of scratches and a crack in the center) and I called again and they're sending the box again so they can "take a look at it". Never asked for any money,hope the game will still work with the next "repaired" one.

Yeah here in Canada, there have been several instances of companies being forced to repair or replace defective product after the warranty is over. It's something about the "reasonale" expected life span or something like that, not sure what it's called. Basically, the law determines how much time products should last and that's basically your warranty, even if the manufacturer says otherwise. I don't think there's a way to know what the time frame is for each product though but it's at least as much as any extended warranty on the product.

For example, say your TV has a one-year warranty and craps out after 2, the company is likely to tell you you're screwed. However, if you take them to court, the judge more often than not will determine, based on previous history and a little common sense that a TV should function for more than 2 years and order the company to repair or replace it.

I'm guessing that's why companies often don't ask the warranty question anyways. As for MS, I've had a friend whose original XBOX had a problem a full year after his warranty was over and MS still fixed it for free. With the reported problems with the 360, I can't imagine they would frustrate customers when it's pretty clear that there are issues with the product.

[cjonesfan921]

Re: HELP! My 360 just died... what can I do?

It worked fine for months. Died AFTER warranty. So they didn't sell a product that didn't work.

If it's a defect in the system and not brought on by carelessness, then I believe they should be taking it in and exchanging it or fix it. Warranty or not, it is a defect caused by them not by the consumer. Whether it happened during the awrranty from them or after, they have to do something about it. I learned about this case in school about a similar thing and even after the warranty the case was ruled for the consumer.

[cjonesfan921]

Re: HELP! My 360 just died... what can I do?

Yeah here in Canada, there have been several instances of companies being forced to repair or replace defective product after the warranty is over. It's something about the "reasonale" expected life span or something like that, not sure what it's called. Basically, the law determines how much time products should last and that's basically your warranty, even if the manufacturer says otherwise. I don't think there's a way to know what the time frame is for each product though but it's at least as much as any extended warranty on the product.

For example, say your TV has a one-year warranty and craps out after 2, the company is likely to tell you you're screwed. However, if you take them to court, the judge more often than not will determine, based on previous history and a little common sense that a TV should function for more than 2 years and order the company to repair or replace it.

I'm guessing that's why companies often don't ask the warranty question anyways. As for MS, I've had a friend whose original XBOX had a problem a full year after his warranty was over and MS still fixed it for free. With the reported problems with the 360, I can't imagine they would frustrate customers when it's pretty clear that there are issues with the product.

I hate you. We posted at the same exact time, although you went more in-depth but same concept, lol.

[Orenthal]

Re: HELP! My 360 just died... what can I do?

What a freakin joke.

Companies should not be allowed to sell products that don't work correctly. End of story.

Oh come on. Your little rule would leave no room for parts breaking or anything. It is not a joke that his 360 died, it is a joke that MS won't replace it. His 360 worked great for a while, however, electronic parts go bad, it's just a part of the technology. Especially with technology that is so new, you are going to get defective stuff, it's more of a hurt of MS than on us. We just send it in and get it back. They have to spend the money of two systems.

[Skyboxer]

Re: HELP! My 360 just died... what can I do?

If it's a defect in the system and not brought on by carelessness, then I believe they should be taking it in and exchanging it or fix it. Warranty or not, it is a defect caused by them not by the consumer. Whether it happened during the awrranty from them or after, they have to do something about it. I learned about this case in school about a similar thing and even after the warranty the case was ruled for the consumer.

You know going in you have a 90 day warranty. If you want a longer one that option was also there. I've had a launch system from day one with no problems. Sure a month from now mine could fail. I have the extra warranty so I'm covered. If you choose not to safe guard yourself that's the consumers fault, period. IMO of course.

[cjonesfan921]

Re: HELP! My 360 just died... what can I do?

You know going in you have a 90 day warranty. If you want a longer one that option was also there. I've had a launch system from day one with no problems. Sure a month from now mine could fail. I have the extra warranty so I'm covered. If you choose not to safe guard yourself that's the consumers fault, period. IMO of course.

I'm with you, I always get a warranty on any big appliance or electronic device. I just know that if a product fail based on a defect in the system then you can pretty much sue that company and win pretty easily. I'm getting a 360 next month and no way i'm leaving the store without a long warranty on it.

[mercalnd]

Re: HELP! My 360 just died... what can I do?

Maybe it's just because of my retail sales background, but dude, it's your fault. You should've bought the extended warranty. This is EXACTLY the reason why you should buy it.

I paid the extra $50 for my extended warranty, which came in handy, and quite frankly, I'll be pissed if they wind up giving you a new unit WITHOUT you having to buy it.

I mean...if you get the same service I got without having to pay for it, why the hell did I bother sending them my $50?

No offense, but I really hope they don't give you a new system without you having to fork out some cash for it. Next time, don't be so cheap. Buy the warranty.

2 things:

1- Read my post above about the way things work in Canada regarding warranties. I don't know if it's the same in the U.S. but it may be wise to check it out. Here, there are still many people who are unaware of the facts I mentionned and just buy extended warranties, basically throwing their money away.

2- I understand how you fell, but in this case it's not like very few units break down. It is known that there are issues with the system. As such, I think anyone who has these issues, which seem to be far too frequent to be just normal random system failures, should get their units replaced or repaired, warranty or not.

If companies were limited to the warranty they offer, then wouldn't it be easy for them to flat out aim for a certain rate of failure AFTER the warranty priod in order to sell more of these extended warranties?

It seems to me that with extended warranties, companies almost have an incentive to have units that will break after the original warranty just to ensure extended warranty sales thrive. Think about it, if no units ever failed, then no one would buy these warranties.

[mercalnd]

Re: HELP! My 360 just died... what can I do?

I hate you. We posted at the same exact time, although you went more in-depth but same concept, lol.

I guess I hate you too then

[nxt]

Re: HELP! My 360 just died... what can I do?

Maybe it's just because of my retail sales background, but dude, it's your fault. You should've bought the extended warranty. This is EXACTLY the reason why you should buy it.

I paid the extra $50 for my extended warranty, which came in handy, and quite frankly, I'll be pissed if they wind up giving you a new unit WITHOUT you having to buy it.

I mean...if you get the same service I got without having to pay for it, why the hell did I bother sending them my $50?

No offense, but I really hope they don't give you a new system without you having to fork out some cash for it. Next time, don't be so cheap. Buy the warranty.

I can understand how you might feel ripped off for spending your precious $50 on an extended warranty, while other who didn't purchase the extended warranty get the same amount of service. However, it sounds like you are thinking in purely a personal selfish level. It really is not about being cheap and buying and the extended warranty... which we all know in many cases is a money maker for retailers and manufactures as long as the product they are selling is not a <b>LEMON</b>.... kinda like buying collision damage waiver when renting a car. To me it's the principle... like the guy who mentioned the reasonable life span of a purchase. I'm sure I and many others didn't spend upwards of $400 for a video game system that will crash in six months. If Microsoft was truly backing up their product and felt that it was superior in quality and make, it would offer a minimum of a one year manufacturers warranty. Obviously, that is not the case.

[nxt]

Re: HELP! My 360 just died... what can I do?

It worked fine for months. Died AFTER warranty. So they didn't sell a product that didn't work.

Come on.... you're right if you are going in the literal sense. I guess I was unlucky enough to have my 360 last beyond the 3 month warranty period.

It would have been better for me if the thing crapped out from day one.

[TJdaSportsGuy]

Re: HELP! My 360 just died... what can I do?

If Microsoft was truly backing up their product and felt that it was superior in quality and make, it would offer a minimum of a one year manufacturers warranty. Obviously, that is not the case.

Most electronics come with a 30 or 90 day warranty these days. Very few come with a year warranty. That's just not how business is done.

You're mad because you took a chance and you lost. Cut your losses, pay the $130, and get yourself a new system. :wink:

[TJdaSportsGuy]

Re: HELP! My 360 just died... what can I do?

It would have been better for me if the thing crapped out from day one.

No, it would have been better for you to buy the extended warranty to begin with.

[CaptainZombie]

Re: HELP! My 360 just died... what can I do?

No, it would have been better for you to buy the extended warranty to begin with.

I agree.

[mike01]

Re: HELP! My 360 just died... what can I do?

Can't believe some of the people on this thread, saying its the consumers fault if a product they bought is defective and they didnt have a warranty.

The producer has no right to sell a product that turns out to be defective after the short warranty runs out.