THIS HAS GOTTEN BEYOND RIDICULOUS: 2K Ticket Response

[El_Poopador]

Quote: Originally Posted by King_B_Mack

2K support really does need to step it up a little, but I will say you aren't comparing the same thing here. You bring up returning items to Walmart and Best Buy and so on, that's a tad bit different experience than dealing with 2K for support. Reason number one it's not the same thing. There are thousands of Walmarts, Best Buys, Home Depots, Targets, etc. throughout the country for the consumer to deal with. There is one 2K Sports office to go through for it's millions of customers. If I buy a ****ty blender from Walmart and go to take it back, there aren't five million other people that all bought that same blender from that same Walmart that are all bringing their complaints with the blender to that location. Some of the repsonse times people are getting from 2K support I would hope could be cut down some, but at the same time, I see some guys getting pissed because they've gone like 2 days without response to their complaints. To date, 2K14 has sold somewhere around 500,000+ copies on PS4 and like 300,000+ on XBox One. With problems as numerous and widespread as you yourself just acknowledged, that's a long *** line of people to deal with. That's not even counting the fact that the same support people have to take whatever calls and complaints they get from current gen customers over on 360, PS4, PC and mobile devices. I know it's frustrating, but some people don't have realistic expectations of how this process should work and go ballistic about it simply because they can.

there are a few things wrong with looking at it this way though.

first off the fact that they released a product with so many issues warrants being frustrated to begin with. they should have fixed all the bugs (or rather most and at least the ones that made it unplayable) and gotten their servers working properly even if that meant not being ready by the next gen launch. they knew that their game was designed to be constantly connected to their own servers.

second 48 hours is more than enough time to wait for at least a viable response. even something that says hey we have seen your ticket and are looking into it (as in not an auto-reply). like you said they have sold 800K units on ng alone. thats $48 million not counting cg or any other game. i would think they could hire some temps at least to cover increased volume. yes at the start im sure they werent expecting the kind of numbers they are seeing bu its been almost two months. they need to get on top of it.

[Crookid]

Quote: Originally Posted by LorenzoDC

I know you're pissed, but jeebus, what will it take for you to learn not to buy VC?

I never bought VC. Try reading the entire OP.

Quote: Originally Posted by tyberious4now

Hey I paid the same 60 dollars...I just don't take it that serious! like the game is unplayable or doesn't completely come on when in fact it is..2k has been doing a good job with their products for me at least.... This is a new system and a new game give them time to iron things out... If not trade it in and get NBA live!

No, you're just one of those people who don't care because it didn't happen to you. I used to be the same way. When I was 10.

[Crookid]

Quote: Originally Posted by RangersCruz

But he really should have never spent 350k VC right away knowing the game is having problems..

Are you people seriously trying to put this on me?

What is wrong with you? First of all, look up my posts. I am always here trying to help people and beyond me keeping the community posted with how to solve the issues I've gotten 2K to respond to, I give people ways to get those responses.

I double and triple checked my file was good before spending the VC. What the hell is the point of VC if not to spend it to begin with? What am I supposed to just leave it there because my file might become corrupt? No, what should be done especially since VC can be bought, was ensure it worked correctly new console or not. Or hey, here's a thought, how about you wait until next release when you are more familiar with the platform before implementing such a complex system that affects two different forms of currency (money and time). One of which CANNOT BE REFUNDED (time). Which brings me to my next point:

I EARNED THIS VC. I NEVER BOUGHT VC.

2K support has once again refunded it and is working with me so at the moment at least they give a damn. But I'm led to believe its due to my BBB complaint. But given the fact it's apparent they caused issues HELPING me, I'm also led to believe this is new waters for them as well.

But I must say, besides the 24-48 turnaround time between emails, they are doing what they can to help.

People need to keep in mind I've lost my career players I've spent hours on THREE TIMES NOW due to PROBLEMS WITH THE GAME. It's been over 3 weeks since I've been able to play the game I paid for and was marketed as a finished product. Not to mention all the other frustrating bugs like missing textures and such.

Everyone has a right to be frustrated and it takes a lot for me to say "okay enough is enough" and I am here to discuss it with other people in hopes of helping people either avoid the issue or get across to 2K that we are fans of their game but they need to be responsible for not delivering a working product.

I am not on here complaining I can pass. I'm not in here saying HOF is too difficult or because Christmas jerseys were excluded. Or because the game is unfair or all the other garbage unwarranted bitching regurgitates.

I'm here guiding the community and informing a developer that their product is BROKEN. And three weeks (and counting) of not being able to play and flushing time spent down the drain is UNACCEPTABLE.

[RangersCruz]

They never reply in those tickets you're lucky to get refunded people have been waiting longer and gotten nothing but canned responses

and i don't think BBB has anything to do with 2k

[Crookid]

Quote: Originally Posted by RangersCruz

They never reply in those tickets you're lucky to get refunded people have been waiting longer and gotten nothing but canned responses and i don't think BBB has anything to do with 2k

BBB has something to do with a majority of companies. And yes, considering I got a reply from them through the BBB a day after filing the complaint, I'm pretty confident it has EVERYTHING to do with it.

[RangersCruz]

Quote: Originally Posted by Crookid

BBB has something to do with a majority of companies. And yes, considering I got a reply from them through the BBB a day after filing the complaint, I'm pretty confident it has EVERYTHING to do with it.

Ok im not sure from what i was told by a few on here and other places i've read BBB has nothing to do with them but either way it's good that they're at least refunding your VC

[RangersCruz]

Finally got a 2k support person on the line he checked my ticket and some other stuff he couldn't believe my ticket has been in since november calling it absurd and crazy a few times he basically told me that he he emailed his boss and the main person at 2k for this stuff and he replied to him that it would be resolved asap....now i wait some more!

[Crookid]

Quote: Originally Posted by RangersCruz

Finally got a 2k support person on the line he checked my ticket and some other stuff he couldn't believe my ticket has been in since november calling it absurd and crazy a few times he basically told me that he he emailed his boss and the main person at 2k for this stuff and he replied to him that it would be resolved asap....now i wait some more!

Once they reply the first time, they become much more diligent. I'd expect replies/emails about 24 hours apart at most.