NBA 2k17 for Xbox one freeze on startup screen

[kobe2theMAX]

Same problems with me ... forever stuck on start up logo screen - XboxOne.

This is just TRAGIC.

Clearing the reserved space isn't much helpful since the problem frequently occurs again.

I am abandoning this game until a permanent fix releases.

[laroche360]

this is the answer that was given to me by a 2 k operator

st off the bat, thanks for giving us a shout here at 2K Support, we are always happy to help with any issue that you may be facing!

I'm sorry to hear that your NBA 2K17 game is taking its sweet time loading past the page with all the team logos, we know the last thing you want to deal with when trying to load into the game is an extended waiting period.

With that being said, the best way to get around this issue is to remain patient here. As more content is released for the game over time, this loading period can take quite a while to complete (especially if the game has not been played recently for some time). Don't stress, nothing is frozen here, just give it some time and it'll load through!

I hope this clears things up, if you still have issues, don't hesitate to get back to us and give us an update! Until then, feel free to shoot us a message and we will be more than happy to rebound you an answer as fast as we can!

Keep calm and ball on,

Keep calm and ball on are u serious ?si the just completely ignore my request ..this issue is real and need to be fixed

[E The Rhymer]

Quote: Originally Posted by laroche360

this is the answer that was given to me by a 2 k operator st off the bat, thanks for giving us a shout here at 2K Support, we are always happy to help with any issue that you may be facing! I'm sorry to hear that your NBA 2K17 game is taking its sweet time loading past the page with all the team logos, we know the last thing you want to deal with when trying to load into the game is an extended waiting period. With that being said, the best way to get around this issue is to remain patient here. As more content is released for the game over time, this loading period can take quite a while to complete (especially if the game has not been played recently for some time). Don't stress, nothing is frozen here, just give it some time and it'll load through! I hope this clears things up, if you still have issues, don't hesitate to get back to us and give us an update! Until then, feel free to shoot us a message and we will be more than happy to rebound you an answer as fast as we can! Keep calm and ball on, Keep calm and ball on are u serious ?si the just completely ignore my request ..this issue is real and need to be fixed

Lol yeah thanks 2K why didn't u think to wait for AN HOUR. Seriously how do they not think this a problem when you can be stuck there for 10 to 15 min and if you are unlucky like me an hour in some cases?


Sent from my iPhone using Tapatalk

[GetSome]

Well for what it's worth, i just sent them a lengthy email regarding these issues... I will post response here to see if anything has changed.
I mean there are YouTube Videos where some people almost have a 100,000 views regarding this 1 issue and then there are 10 other people with the same video's that have 30k, 40k... THIS IS A REAL ISSUE!
I just deleted everything, uninstalled/reinstalled the game, cleared reserve space just to get it to work because the work arounds no longer prompted the update.

[ksuttonjr76]

Quote: Originally Posted by kobe2theMAX

Same problems with me ... forever stuck on start up logo screen - XboxOne. This is just TRAGIC. Clearing the reserved space isn't much helpful since the problem frequently occurs again. I am abandoning this game until a permanent fix releases.

I agree. I stopped using the "clear reserve space" method, because downloading it again took as long as the freeze clearing up. In some instances, the unfreezing was quicker than the reinstalling. I just made a ritual to turn it on and walk away for about 5-10 minutes.

[Jmb4life]

Quote: Originally Posted by laroche360

this is the answer that was given to me by a 2 k operator st off the bat, thanks for giving us a shout here at 2K Support, we are always happy to help with any issue that you may be facing! I'm sorry to hear that your NBA 2K17 game is taking its sweet time loading past the page with all the team logos, we know the last thing you want to deal with when trying to load into the game is an extended waiting period. With that being said, the best way to get around this issue is to remain patient here. As more content is released for the game over time, this loading period can take quite a while to complete (especially if the game has not been played recently for some time). Don't stress, nothing is frozen here, just give it some time and it'll load through! I hope this clears things up, if you still have issues, don't hesitate to get back to us and give us an update! Until then, feel free to shoot us a message and we will be more than happy to rebound you an answer as fast as we can! Keep calm and ball on, Keep calm and ball on are u serious ?si the just completely ignore my request ..this issue is real and need to be fixed

My God Idk whats worse, this lazy response or the forced basketball puns "hesitate" "shoot us a message" "rebound you an answer" "ball on"

[RainZ]

Looking at their support twitter and the way they are not acknowledging that this is an issue that has to be patched and is widespread is just disgusting. wtf is going on over there!?? Seriously this has to get picked up by some news sites to get them to move on it..

[OSUFan_88]

At least now I know Im not the only one. Super annoying