Re: Official 360 Problems
FF, that's what I'm thinking as well. DHL has confirmed they delivered it on 12/19/05. The tracking number says it was delivered as well. I know it's there. My fear is that it's sitting on some shelving unit in a warehouse collecting layer upon layer of dust and nobody knows it's there. Like I said, I'm pretty much at my wits end. I've been VERY patient and polite with them on the phone through this whole ordeal. I don't want a handout or any special compensation. I just want my friggin 360 back. Is that too much to ask? I'll bet you a steak dinner it's not on my front porch come Monday either. I'm calling them tommorrow afternoon and telling them if you can't get it to me by Monday, then I want a new console shipped out to me asap. I'm sorry, but this is NOT how you treat your customers when you run a business. Shame on you MS, shame on you.
Originally posted by FootballForever
I could possibly have it back by Wednesday or Thursday. We shall see, at least I feel a little better now.
) but better that than having to shell out another 300 bones.
). Apparently the rep wasn't "authorized" to look at my repair order account.
Ok, whatever. Anyway, the supervisor told me that she has no update on the status of my console or when I might be getting it back. They aren't shipping today due to the recognized holiday. It has been at the repair center exactly 2 weeks now, being that I sent it out 12/16/05 and was recieved 12/19/05. She assured me that my console is indeed there and that the repair center knows it's there. The question of course, is WTF is taking so damn long? 7-10 bussiness days my a$$. She told me that the holidays and well as that they are up to their eyeballs with defective consoles are the main reasons. She also said it definently won't be any longer than three weeks. Sigh. I've been a very patient guy through this whole ordeal. I certainly haven't been mean or vulgar to them when I call them up time and time again either. However, the fuse is getting short and the vice is getting pretty tight. I understand I'm just one of hundreds if not thousands of phone calls they get everyday. I also realize a lot of those people have probably been less than courteous to them. I just wish they had some info for me. When they can't tell you anything and leave you hanging in doubt. I just can't stand that. What's even the point of having a service center? If this was just a 20 dollar CD cassete player or something of small vaule it wouldn't be a big deal. But this was a MAJOR investment. A 500 dollar investment to be exact, as I just got my credit card bill last week. Paying off for something I don't even currently possess. I just want this to be over and move on. I move into my new home in VA 1 week from now. I would REALLY like to have it by them. All work and no play make Jack a dull boy. Hee Hee Hee Hee.
Calling them up, I want some anwsers! This is complete udder bullsh**!!!
It ain't over yet. It's still gotta show up on my doorstep. Then the journey of madness and chaos will be complete.
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