Tired of EA's dreadful customer service try the BBB link.

**bdunn13** · 03-17-2004, 01:42 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
bdunn13 said:
<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
bdunn13 said:
Your right it isn't our job. Our "job"(though unpaid) is to run these forums which we will do as we see fit.

This is also an MVP forum, not an EA Customer Service Forum. If you want to complain about some service you have received from EA, then try their forums. I am sure you will find plenty of threads about it there as their forums are all but unmoderated.

<hr /></blockquote>

Why not just admit that you know if you actually take a stance against EA that they will be less likely to give you demos and early releases.

I had always thought the point of a forum was to discuss a game good, and bad . I guess not when your moderators get on their knees for EA.

<hr /></blockquote>

Brilliant - you love to assume.. well assume this, EA has never given me ANYTHING.

<hr /></blockquote>

This site doesn't get demo's and early releases? So either you are lying, or you jack your content from some other site.

<hr /></blockquote>

more BRILLANCE - I said ---->>"I"<<---- have never been given anything by EA!!

**mgoblue** · 03-17-2004, 01:42 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
mgoblue said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

I agree with you fossen. I don't think the BBB is meant for this. Just an FYI, it's not illegal to put out a crappy game, or one with bugs. What's next? Someone putting together a class action lawsuit because player progression isn't right? Boy is society too litigious nowadays. Games have always been buggy, we're more 'hardcore' gamers, so we get more annoyed than others, but we need to have a realistic expectation. That's my opinion at least. And if all this stuff really matters to you, then wait for a week after a game comes out, and then you can read all these posts and decide if there's any problems that make it not worth playing. I programmed a sample GBA game for a class in college, and it's a lot harder than you'd think to get everything right, I can't imagine a game on the scale of what EA and other companies do. Maybe I just cut them more slack, I'm just not ready to call up the firing squad quite yet.

<hr /></blockquote>

No, the point of the BBB is to make sure that people are treated fairly by large companies, and to be an advocate for the little man. If you have ever dealt with EA Customer dis-Service, you would know that they are a joke, and could care less about resolving any problems. No one is saying sue EA, they are simply saying this is how you can make sure your voice at least gets heard, because trust me, some HS drop out hitting auto-reply is not going to do this for you!

<hr /></blockquote>

I guess I just don't think that EA has defrauded anyone in any way...From what I understand the purpose of the BBB is, complaining about a bug in a game isn't it. Complaining about customer service could be valid, but we're just getting bad customer service because we're complaining about a bug. If their customer service has been so bad, why don't we hear people complaining other when a game has just released. Games are buggy, always have been, always will be, I just can't wait for the posts with "Here's ESPN Videogames's BBB link", here's "ASB's BBB link", because they'll have bugs too, and I doubt their customer service people will tell you what you want to hear, because I doubt they really have an answer, other than 'it's a bug' which I highly doubt they're allowed to say.

**mgoblue** · 03-17-2004, 01:42 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
mgoblue said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

I agree with you fossen. I don't think the BBB is meant for this. Just an FYI, it's not illegal to put out a crappy game, or one with bugs. What's next? Someone putting together a class action lawsuit because player progression isn't right? Boy is society too litigious nowadays. Games have always been buggy, we're more 'hardcore' gamers, so we get more annoyed than others, but we need to have a realistic expectation. That's my opinion at least. And if all this stuff really matters to you, then wait for a week after a game comes out, and then you can read all these posts and decide if there's any problems that make it not worth playing. I programmed a sample GBA game for a class in college, and it's a lot harder than you'd think to get everything right, I can't imagine a game on the scale of what EA and other companies do. Maybe I just cut them more slack, I'm just not ready to call up the firing squad quite yet.

<hr /></blockquote>

No, the point of the BBB is to make sure that people are treated fairly by large companies, and to be an advocate for the little man. If you have ever dealt with EA Customer dis-Service, you would know that they are a joke, and could care less about resolving any problems. No one is saying sue EA, they are simply saying this is how you can make sure your voice at least gets heard, because trust me, some HS drop out hitting auto-reply is not going to do this for you!

<hr /></blockquote>

I guess I just don't think that EA has defrauded anyone in any way...From what I understand the purpose of the BBB is, complaining about a bug in a game isn't it. Complaining about customer service could be valid, but we're just getting bad customer service because we're complaining about a bug. If their customer service has been so bad, why don't we hear people complaining other when a game has just released. Games are buggy, always have been, always will be, I just can't wait for the posts with "Here's ESPN Videogames's BBB link", here's "ASB's BBB link", because they'll have bugs too, and I doubt their customer service people will tell you what you want to hear, because I doubt they really have an answer, other than 'it's a bug' which I highly doubt they're allowed to say.

**mgoblue** · 03-17-2004, 01:42 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
mgoblue said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

I agree with you fossen. I don't think the BBB is meant for this. Just an FYI, it's not illegal to put out a crappy game, or one with bugs. What's next? Someone putting together a class action lawsuit because player progression isn't right? Boy is society too litigious nowadays. Games have always been buggy, we're more 'hardcore' gamers, so we get more annoyed than others, but we need to have a realistic expectation. That's my opinion at least. And if all this stuff really matters to you, then wait for a week after a game comes out, and then you can read all these posts and decide if there's any problems that make it not worth playing. I programmed a sample GBA game for a class in college, and it's a lot harder than you'd think to get everything right, I can't imagine a game on the scale of what EA and other companies do. Maybe I just cut them more slack, I'm just not ready to call up the firing squad quite yet.

<hr /></blockquote>

No, the point of the BBB is to make sure that people are treated fairly by large companies, and to be an advocate for the little man. If you have ever dealt with EA Customer dis-Service, you would know that they are a joke, and could care less about resolving any problems. No one is saying sue EA, they are simply saying this is how you can make sure your voice at least gets heard, because trust me, some HS drop out hitting auto-reply is not going to do this for you!

<hr /></blockquote>

I guess I just don't think that EA has defrauded anyone in any way...From what I understand the purpose of the BBB is, complaining about a bug in a game isn't it. Complaining about customer service could be valid, but we're just getting bad customer service because we're complaining about a bug. If their customer service has been so bad, why don't we hear people complaining other when a game has just released. Games are buggy, always have been, always will be, I just can't wait for the posts with "Here's ESPN Videogames's BBB link", here's "ASB's BBB link", because they'll have bugs too, and I doubt their customer service people will tell you what you want to hear, because I doubt they really have an answer, other than 'it's a bug' which I highly doubt they're allowed to say.

**Lex** · 03-17-2004, 01:44 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
TrickyD said:
<blockquote>Quote:<hr />
CheckMate said:
And player progression is an imperfection that a lot of us can live with...

<hr /></blockquote>Then go live with it and stop berating those who can't. If someone wanted to ban together with those that were upset by the non rotating conference schedules in NCAA '04 in an attempt to get a refund for their purchase... I might not be with them, but I wouldn't stand in their way and spit in their face which is essentially what you are doing on here.

How is it benefiting you to act like that?

<hr /></blockquote>

The fact of the matter is that half of the people who are berating the naysayers will be first in line to get a replacement disk if one were to become available. What I dont understand is why the moderators of all people try to bully everyone around for passing on harmless information to other like minded people. That is what video game forums are for right?

**Lex** · 03-17-2004, 01:44 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
TrickyD said:
<blockquote>Quote:<hr />
CheckMate said:
And player progression is an imperfection that a lot of us can live with...

<hr /></blockquote>Then go live with it and stop berating those who can't. If someone wanted to ban together with those that were upset by the non rotating conference schedules in NCAA '04 in an attempt to get a refund for their purchase... I might not be with them, but I wouldn't stand in their way and spit in their face which is essentially what you are doing on here.

How is it benefiting you to act like that?

<hr /></blockquote>

The fact of the matter is that half of the people who are berating the naysayers will be first in line to get a replacement disk if one were to become available. What I dont understand is why the moderators of all people try to bully everyone around for passing on harmless information to other like minded people. That is what video game forums are for right?

**Lex** · 03-17-2004, 01:44 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
TrickyD said:
<blockquote>Quote:<hr />
CheckMate said:
And player progression is an imperfection that a lot of us can live with...

<hr /></blockquote>Then go live with it and stop berating those who can't. If someone wanted to ban together with those that were upset by the non rotating conference schedules in NCAA '04 in an attempt to get a refund for their purchase... I might not be with them, but I wouldn't stand in their way and spit in their face which is essentially what you are doing on here.

How is it benefiting you to act like that?

<hr /></blockquote>

The fact of the matter is that half of the people who are berating the naysayers will be first in line to get a replacement disk if one were to become available. What I dont understand is why the moderators of all people try to bully everyone around for passing on harmless information to other like minded people. That is what video game forums are for right?

**NYJets** · 03-17-2004, 01:45 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
Lex said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

An implied warranty is that a product will work for its intended purpose. Here we have an issue and here is where your analogies fall short. Comparing a movie is apples and oranges.

<hr /></blockquote>

Sorry - my analogy is correct.

Franchise mode works. You can play 120 years, if so desired.

You just don't like the way it works. You feel they didn't do a good job with it - but the feature is there as promised.

<hr /></blockquote>

Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>

Maybe they were actually playing the games instead of simming 120 years to see what would happen?

If you wanted a baseball game to sim seasons and just be the GM, it wasn't very smart to buy this one, even if the player progression was perfect.

**NYJets** · 03-17-2004, 01:45 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
Lex said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

An implied warranty is that a product will work for its intended purpose. Here we have an issue and here is where your analogies fall short. Comparing a movie is apples and oranges.

<hr /></blockquote>

Sorry - my analogy is correct.

Franchise mode works. You can play 120 years, if so desired.

You just don't like the way it works. You feel they didn't do a good job with it - but the feature is there as promised.

<hr /></blockquote>

Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>

Maybe they were actually playing the games instead of simming 120 years to see what would happen?

If you wanted a baseball game to sim seasons and just be the GM, it wasn't very smart to buy this one, even if the player progression was perfect.

**NYJets** · 03-17-2004, 01:45 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
Lex said:
<blockquote>Quote:<hr />
fossen said:
<blockquote>Quote:<hr />
drewman011 said:
<blockquote>Quote:<hr />
fossen said:

Are you serious?!?

Please tell me you're not serious.

My God! EA isn't defrauding anyone! Do you have even a vague concept of what the BBB is actually for?!?

Return. The. Game.

<hr /></blockquote>

Return it and get what $30 in trade in value for an open game? Come on Fossen 10 position players in year 2 on every CPU controlled team and no player progression. I think we deserve an answer from EA

<hr /></blockquote>
Then get pissed at EA. Or get pissed at the game store you purchased from, and their return policy.

But the Better Business Bureau? That's utterly ridiculous.

You paid money for a game that you don't like. Move on.

Do you call the BBB when you pay $10 for a movie, and hate it? Or when you buy an album that you don't like, you call the company to complain, hoping they'll release a "patch"?

BTW - I bought the game on both platforms, and decided to stick with the Xbox version. I sold my PS2 copy for $44.95, losing a whole $5 on the deal.

<hr /></blockquote>

An implied warranty is that a product will work for its intended purpose. Here we have an issue and here is where your analogies fall short. Comparing a movie is apples and oranges.

<hr /></blockquote>

Sorry - my analogy is correct.

Franchise mode works. You can play 120 years, if so desired.

You just don't like the way it works. You feel they didn't do a good job with it - but the feature is there as promised.

<hr /></blockquote>

Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>

Maybe they were actually playing the games instead of simming 120 years to see what would happen?

If you wanted a baseball game to sim seasons and just be the GM, it wasn't very smart to buy this one, even if the player progression was perfect.

**fossen** · 03-17-2004, 01:46 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>
Read the review.

The review focused on gameplay, not simming. If you want to sim, buy OOTP. This review focused on the game as intended - where you actually play the game.

And if you think we're afraid of EA .... you haven't been around long. We're always accused my people of being fanboys for one game or another. We're HH fanboys, or Sega fanboys, or Xbox fanboys, ow whatever ....

Point is, we don't give a damn who the publisher or developer is. We like good games. And if you're not rtying to play Amateur QA, MVP is a heck of a good game.

**fossen** · 03-17-2004, 01:46 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>
Read the review.

The review focused on gameplay, not simming. If you want to sim, buy OOTP. This review focused on the game as intended - where you actually play the game.

And if you think we're afraid of EA .... you haven't been around long. We're always accused my people of being fanboys for one game or another. We're HH fanboys, or Sega fanboys, or Xbox fanboys, ow whatever ....

Point is, we don't give a damn who the publisher or developer is. We like good games. And if you're not rtying to play Amateur QA, MVP is a heck of a good game.

**fossen** · 03-17-2004, 01:46 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
NolesFanInMA said:
Okay, so how did this rather large flaw escape critique from the reviewers on this site? Fear of EA or complete incompetence by the reviewer?

<hr /></blockquote>
Read the review.

The review focused on gameplay, not simming. If you want to sim, buy OOTP. This review focused on the game as intended - where you actually play the game.

And if you think we're afraid of EA .... you haven't been around long. We're always accused my people of being fanboys for one game or another. We're HH fanboys, or Sega fanboys, or Xbox fanboys, ow whatever ....

Point is, we don't give a damn who the publisher or developer is. We like good games. And if you're not rtying to play Amateur QA, MVP is a heck of a good game.

**CheckMate** · 03-17-2004, 01:46 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
TrickyD said:
<blockquote>Quote:<hr />
CheckMate said:
And player progression is an imperfection that a lot of us can live with...

<hr /></blockquote>Then go live with it and stop berating those who can't. If someone wanted to ban together with those that were upset by the non rotating conference schedules in NCAA '04 in an attempt to get a refund for their purchase... I might not be with them, but I wouldn't stand in their way and spit in their face which is essentially what you are doing on here.

How is it benefiting you to act like that?

<hr /></blockquote>

So now I am spitting in your face?

Suddenly your posts have become crystal clear...

**CheckMate** · 03-17-2004, 01:46 PM

Re: Tired of EA\'s dreadful customer service try the BBB link.

<blockquote>Quote:<hr />
TrickyD said:
<blockquote>Quote:<hr />
CheckMate said:
And player progression is an imperfection that a lot of us can live with...

<hr /></blockquote>Then go live with it and stop berating those who can't. If someone wanted to ban together with those that were upset by the non rotating conference schedules in NCAA '04 in an attempt to get a refund for their purchase... I might not be with them, but I wouldn't stand in their way and spit in their face which is essentially what you are doing on here.

How is it benefiting you to act like that?

<hr /></blockquote>

So now I am spitting in your face?

Suddenly your posts have become crystal clear...

Tired of EA's dreadful customer service try the BBB link.

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