Xbox live hackings

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  • chia51
    Banned
    • Jul 2005
    • 1912

    #31
    Re: Xbox live hackings

    Had mine hacked last week, MS gave me the option of starting an investigation to determine what happened or call the bank.

    If you start the investigation it can take up to 30 days (you lose your account for that time being) and are given a temp during and get your account back after it finishes.

    I elected to take my card off the account, change passwords and call the bank to tell them about the fraudulent charge, my bank took care of the money part ($60, they bought WWE All Stars). Hopefully my new p/w is good, not sure how they got my p/w though in the first place.

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    • ExtremeGamer
      Extra Life 11/3/18
      • Jul 2002
      • 35299

      #32
      Re: Xbox live hackings

      There are a lot of people dealing with this on OS alone. Makes me very worried about my account now.

      Any ideas from MS how it even takes place or how people are chosen?

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      • Skerik
        Living in this tube
        • Mar 2004
        • 5215

        #33
        Re: Xbox live hackings

        Originally posted by ExtremeGamer
        There are a lot of people dealing with this on OS alone. Makes me very worried about my account now.

        Any ideas from MS how it even takes place or how people are chosen?
        No and no. Apparently it's mostly based around buying FIFA stuff.

        As an update, I called MS this morning after changing my password online and then recovering my gamertag. They gave me two options - either they kick off an internal investigation, or I have my bank do it. If MS does it, your account is effectively locked for 25 business days according to the woman who helped me, but I have a friend at work whose brother is still using a temp account two months after MS started his investigation. The woman said that since I was able to recover my gamertag and I had changed my password, I should just tell my CC company that there were fraudulent charges. She gave me a reference number to give to them, as proof from MS that they recognize the charges as fraudulent.

        The thing I don't understand - everything they buy is tied to my account, right? So what's the point of all this, other than annoyance? It's not like they purchased one of the family packs to be able to transfer the data, and even if they did there would be a record of which account the data was transferred to. So....what's the point. What is the end game here, hackers.
        Helen: Everyone's special, Dash.
        Dash: [muttering] Which is another way of saying no one is.

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        • ExtremeGamer
          Extra Life 11/3/18
          • Jul 2002
          • 35299

          #34
          Re: Xbox live hackings

          Originally posted by Skerik
          No and no. Apparently it's mostly based around buying FIFA stuff.

          As an update, I called MS this morning after changing my password online and then recovering my gamertag. They gave me two options - either they kick off an internal investigation, or I have my bank do it. If MS does it, your account is effectively locked for 25 business days according to the woman who helped me, but I have a friend at work whose brother is still using a temp account two months after MS started his investigation. The woman said that since I was able to recover my gamertag and I had changed my password, I should just tell my CC company that there were fraudulent charges. She gave me a reference number to give to them, as proof from MS that they recognize the charges as fraudulent.

          The thing I don't understand - everything they buy is tied to my account, right? So what's the point of all this, other than annoyance? It's not like they purchased one of the family packs to be able to transfer the data, and even if they did there would be a record of which account the data was transferred to. So....what's the point. What is the end game here, hackers.
          Yeah, that makes little sense.

          So it all ties to FIFA and the Ultimate Card thing?

          Ugh, I just don't get it. It makes such little sense why people do this.

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          • bkfount
            All Star
            • Oct 2004
            • 8467

            #35
            Re: Xbox live hackings

            Originally posted by ExtremeGamer
            There are a lot of people dealing with this on OS alone. Makes me very worried about my account now.

            Any ideas from MS how it even takes place or how people are chosen?
            regardless of how it's happening, MS could really implement more security.

            The most obvious is that credit card details should be erased when a GT is recovered on a different console. How about asking for the 3 digit code on the back of your CC for validation. Maybe implement a security code that must be answered when calling in for customer service, which will help cut down on some social engineering.

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            • mgoblue
              Go Wings!
              • Jul 2002
              • 25477

              #36
              Re: Xbox live hackings

              Originally posted by ExtremeGamer
              Yeah, that makes little sense.

              So it all ties to FIFA and the Ultimate Card thing?

              Ugh, I just don't get it. It makes such little sense why people do this.
              I don't own Fifa, so that wasn't it for me...though MS had refunded the charges before I even called, so it ended up ok.

              Thankfully I wasn't playing online at all during that period, I was able to have my GT offline and play Deus Ex
              Nintendo Switch Friend Code: SW-7009-7102-8818

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              • ExtremeGamer
                Extra Life 11/3/18
                • Jul 2002
                • 35299

                #37
                Re: Xbox live hackings

                Originally posted by mgoblue
                I don't own Fifa, so that wasn't it for me...though MS had refunded the charges before I even called, so it ended up ok.

                Thankfully I wasn't playing online at all during that period, I was able to have my GT offline and play Deus Ex
                I'm unable to remove my CC from my account. It keeps giving me an error. Is it better to call or do it from the system itself?

                I really don't want this happening, have enough S going on in my life to have this just pile on top of it. LOL

                EDIT - got it removed. Whew.
                Last edited by ExtremeGamer; 10-20-2011, 01:19 PM.

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                • mestevo
                  Gooney Goo Goo
                  • Apr 2010
                  • 19556

                  #38
                  Originally posted by bkfount
                  regardless of how it's happening, MS could really implement more security.

                  The most obvious is that credit card details should be erased when a GT is recovered on a different console. How about asking for the 3 digit code on the back of your CC for validation. Maybe implement a security code that must be answered when calling in for customer service, which will help cut down on some social engineering.
                  Some of these options are usually opted against because the cost of fraud could be less than the lost sales the options cause.

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                  • EnigmaNemesis
                    Animal Liberation
                    • Apr 2006
                    • 12216

                    #39
                    Re: Xbox live hackings

                    So why am I not seeing any news on this on mainstream gaming sites? I see a lot of non-mainstream covering this... tons of forums across the web.

                    Boston Red Sox | Miami Dolphins

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                    • CaptainZombie
                      Brains
                      • Jul 2003
                      • 37851

                      #40
                      Re: Xbox live hackings

                      Originally posted by bkfount
                      regardless of how it's happening, MS could really implement more security.

                      The most obvious is that credit card details should be erased when a GT is recovered on a different console. How about asking for the 3 digit code on the back of your CC for validation. Maybe implement a security code that must be answered when calling in for customer service, which will help cut down on some social engineering.
                      Between hearing more of this not just on OS but also other boards and the PSN issue back in the late Spring, at this point we can't even have our credit/debit card info saved on these machines. I'm going to just take my CC info off of XBL too and make sure its off of PSN. Just purchasing cards to buy my online stuff. People amaze me as they live for the thrill of stealing from others.
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                      • Pared
                        Legen - WAIT FOR IT
                        • Feb 2003
                        • 39337

                        #41
                        Re: Xbox live hackings

                        Yup - take off your CC. I learned after the Sony fiasco.

                        Oddly enough - I never had one on file with MS and the lack of availability for PSN led to my poor judgement.
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                        • PantherBeast_OS
                          RKO!!
                          • Apr 2009
                          • 6636

                          #42
                          Re: Xbox live hackings

                          Well I've never used a CC on my xbox at all. I go by MS points from walmart or Gamestop and by done with. To many people out here now days wanting to steal other people hard earn money. So that is why I refuse to use a CC at on xbox live.

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                          • goh
                            Banned
                            • Aug 2003
                            • 20755

                            #43
                            Re: Xbox live hackings

                            Originally posted by Skerik
                            The thing I don't understand - everything they buy is tied to my account, right? So what's the point of all this, other than annoyance? It's not like they purchased one of the family packs to be able to transfer the data, and even if they did there would be a record of which account the data was transferred to. So....what's the point. What is the end game here, hackers.
                            Yes but YOUR account is now on THEIR 360. Whatever they downloaded with your account to their 360 they can use on their real account. They don't need to transfer anything.

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                            • Colts18
                              MVP
                              • Feb 2010
                              • 1959

                              #44
                              Re: Xbox live hackings

                              Originally posted by ExtremeGamer
                              I'm unable to remove my CC from my account. It keeps giving me an error. Is it better to call or do it from the system itself?

                              I really don't want this happening, have enough S going on in my life to have this just pile on top of it. LOL

                              EDIT - got it removed. Whew.
                              What did you do, I am having the same error messages

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                              • ExtremeGamer
                                Extra Life 11/3/18
                                • Jul 2002
                                • 35299

                                #45
                                Re: Xbox live hackings

                                Originally posted by Colts18
                                What did you do, I am having the same error messages
                                Had to call MS, since I used a XBL card from Amazon at my last renwewal, my CC never expired on the account. So they had to cancel my account, then email me codes for whatever time I had left on my current account and I reapplied them.

                                Was pretty painless and didn't take long.

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